Cleartrip — Refund

I have made a booking of hotel via ClearTrip on 27-Apr-12 with booking ID#[protected]. They booked & charged the amount even if no room were available in the hotel. Finally i have to cancel my trip. I have spoken to the Customer care several times but everytime they commit the refund & i am struggling from past one month.
The details of booking are attached.
Request the concerned to help me getting my refund back.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

I just booked a flight ticket for four passengers from Bangalore to Dibrugarh (PNR = LLXJWL, trip ID = [protected]). Within minutes I have realized that there is a mistake in the booking so I cancelled it. And immediately called to cleartrip and airline customer care. But, the Cleartrip customer care representative said I will not receive any refund for my tickets. I felt very much cheated. Is it not cheating? It was just a matter of a few minutes. All other travel agents allow at least a few hours to check if there is any mistake in the booking. If this is the case I will be afraid of even opening the Cleartrip web page again. I hope Cleartrip has the curtesy to look into the matter again.
sir,
we booked 4 double bedroom with 4 extrabeds for 12 persons at hotel saravana, rameswaram.but we went only 8 persons and accomodated 4 bedrooms and cancelled 4 extra beds.but no body is responding and not refunding money..kindly do the needfull.
clear trip id:[protected].
Regards,
s.karthikeyan.
mobile:[protected].
chennai.
I MADE A BOOKING ON 8TH JUNE AND PAID THE AMOUNT ON THE SAME DAY BUT WHEN I CHECKED WITH THE HOTEL I WAS TOLD NO BOOKINGS WERE MADE ON MY ACCOUNT. ON CALLING THE CLEARTRIP HELPLINE I WAS INFORMED THAT MY REFUND WILL BE GIVEN IN 3-4 WORKING DAYS BY AN OFFICIAL NAMED GAURAV AND NADIN AND ON CALLING 2 DAYS LATER I WAS TOLD THE REFUND WILL TAKE 5-7 WORKING DAYS. WHEN I CALLED TODAY THAT IS[protected] AND SPOKE TO THEIR CUSTOMER CARE LADY NAMED GEETA I WAS TOLD IT TAKES 7-14 WORKING DAYS AND MY CALL WAS DICONNECTED WHILE I WAS STILL SPEAKING. THEY HAVE ALL CALL RECOREDS WHICH THEY REFUSED TO GIVE ME BUT YOU MAY DEMAND THE SAME FROM THEM.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ClearTrip
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    10%
    Complaints
    3042
    Pending
    0
    Resolved
    287
    ClearTrip Phone
    +91 22 4130 0300
    +91 95 9533 3333 (Support)
    ClearTrip Address
    DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
    View all ClearTrip contact information