[Resolved]  Cleartrip.com — Wrong booking done for a flight ticket by the clear trip executive

Address:

Hyderabad, Andhra Pradesh

Hi,

I called up clear trip call center to book a flight ticket on 7th JAN '2012 @ 10.25 Am in morning and Executive Mr .Altap said we will the check and confirmed me that flight is available for morning 12.35 afternoon for 7th JAN'2012 and asked to authorize for payment ..while i was authorized due to IV RS authorization the payment got delayed..

And he told that ticket are sold for the flight, and I asked him to check for evening flight for the same day..And he confirmed that evening there is flight for indigo @17: 40 hrs and i told him to book the for same flight and i had made the payment ..And i told him as i was traveling , i had call with agent near two hours to book the ticket as i was in emergency to travel to HYD. i don't have access to email to check the ticket and requested him to share the PNR & trip id no so that evening i will collect the ticket in Airport with Airlines...

At evening 4Pm once i reaced the airport i took the ticket print out and then i saw that the ticket was wrongly booked for date 7th April'2012, where as i asked htem to book for 7th JAN'2012..And immediately i called up the call centre and htey too accepted may in hurry agent has booked wrongly,sorry for inconvenience caused.and they said will call u in 10 min they have not called ..again i called up the call center then tehy are saying with that fare no tickets not available and asked me to pay 18000 rs for ticket for the same day..

Then i asked them, i can't afford that much at this moment as your agent did the mistake you need to me solution ,,they said will call me after 10 min and they responded to me even after three days ...On 10th JAN i called up the call center to check the status of my cases ,,They said still we didnot check that it iwll take another 48 hrs to check the wrong booking status ...

These Airline Agents are very recklessly towards the customer they even not bothered to update the status even after for three days ..And there is no solution provided by the travel agency...

Request please take up with them legally ..Here am attaching the wrong booked tickets & cancelled tickets ..as this call center records the customer voice we can check on the date & conversation with the agent for proof ...

As the confirmed me the ticket is confirmed i even cancelled my earlier booked ticket for 8th JAN'12 was cancelled by me based on the confirmation by the executive...


ticket

Cleartrip
Hyderabad to Kochi Fri, 06 Jan 2012 Cleartrip Trip ID: [protected]
JetLite — S2-241
HYD 12:00 13:30 COK
Fri, 06 Jan 2012 1h 30m Fri, 06 Jan 2012
Hyderabad - Shamshabad Rajiv Gandhi Economy Kochi - Cochin
Travellers PNR Ticket No.
Mr. Ajay Anand bobbadi LAUDGZ 705-[protected]
Tip: Eat well balanced meals and get good sleep before you depart to avoid jetlags.
Additional Information

Use your Airline PNR for all communication you have directly with the airline about this booking
Use your Trip ID for all communication with Cleartrip about this booking
Your Ticket number serves as confirmation of your ticket status
As per Government guidelines, check-in counters at all Airports will close 45 minutes before departure.
Your carry-on baggage shouldn't weigh more than 7kgs.
Carry a print out of this e-ticket and present it to the airline counter at time of check-in
Carry photo identification, you will need it as proof of identity while checking in


Cleartrip support
+[protected] JetLite helpline
[protected] Need a hotel?
+[protected]
ticket

Cleartrip
Kochi to Hyderabad Sun, 08 Jan 2012 Cleartrip Trip ID: [protected]
IndiGo — 6E-306
COK 17:40 19:15 HYD
Sun, 08 Jan 2012 1h 35m Sun, 08 Jan 2012
Kochi - Cochin Economy Hyderabad - Shamshabad Rajiv Gandhi
Travellers PNR Ticket No.
Mr. Ajay Anand bobbadi QKFFLN QKFFLN
Tip: Write your child's name and your hotel number on each card; include a close friend's or relative's contact information on the card. Give a card to each child which they will carry with them as long as you are away.
Additional Information

Use your Airline PNR for all communication you have directly with the airline about this booking
Use your Trip ID for all communication with Cleartrip about this booking
Your Ticket number serves as confirmation of your ticket status
As per Government guidelines, check-in counters at all Airports will close 45 minutes before departure.
Your carry-on baggage shouldn't weigh more than 7kgs.
Carry a print out of this e-ticket and present it to the airline counter at time of check-in
Carry photo identification, you will need it as proof of identity while checking in


Cleartrip support
+[protected] IndiGo helpline
[protected] Need a hotel?
+[protected]