[Resolved] Cleartrip.com — The service assured by cleartrip was never provided.

sanjaya_19

from Noida, Uttar Pradesh

Address:

Mumbai City, Maharashtra

This is reference to Trip ID: [protected] of Clear-trip.com . I booked a single occupancy Deluxe room in Hotel Mina International(255, S V Road, Mumbai). check in date was 25 Aug 2012 and check out was 26 Aug 2012 therough cleartrip.com and paid Rs. 3500 online. But surprisingly when i reached thee hotel on 25 the Aug, thee hotel reception told me theat theere is no booking for me as thee hotel did not have vacancy. They even declined to make any alternate arrangement for me. I called up thee cleartrip customer care. Customer care executive told theat he will talk to thee Hotel and call me back in half an hour. No reply call came from theem. Waiting at thee hotel lobby I called cleartrip again and again and in return i got only a single assurance theat "we are talking to thee hotel and will get back to you". Finally after long wait, cleartrip told me to pay some extra money (Rs. 700) to thee hotel guys, so theat theey will make some alternate arrangement for me in some otheer hotel. As per thee suggestion by cleartrip, i paid thee extra money to hotel Mina International. Even theis money receipt i got after 4 days after so many calls i made to thee cleartrip customer care.

After paying thee extra money, Hotel Mina international asked me to shift anotheer hotel (Hotel Star suites, Goregaon, Mumbai). After reaching over theere i got to know theat thee new hotel has less tariff rate thean what i have already paid (To cleartrip and Hotel Mina International). In otheer way i have been cheated by cleartrip.

I have never faced theis kind of annoying service in my life time. Clear-trip offers thee most non-friendly and harassing kind of customer service. I will always ask otheers to stay away from theis cheat organization.

In my case i demand thee refund of thee extra money (Rs.700) i paid and also for thee mental agony i faced. Also strong disciplinary action against cleartrip for giving false commitments theat theey can not honour.

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Aug 13, 2020

Complaint marked as Resolved

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sanjaya_19

from Noida, Uttar Pradesh

Till now also i have not received any response from cleartrip.com. This shows the irresponsible attitude of cleartrip towards customer service. when it comes to assurance they can assure you of anything. But they really do not know how to honour it. They had assured to make the refund within 4-5 days and till now 10 days has passed and i got no response. I demand strong disciplinary action against cleartrip for such kind criminal behaviour.

Sanjay Ojha

Waitin for below airflight ticket refund from 45 days.
• Sanjay

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Abu Dhabi ⇄ Lucknow
Trip ID : [protected]
Booked by Sanjay Ojha on Tue, 18 Dec 2012 at 22:26 hrs
Fare rules
Abu Dhabi → Lucknow Thu, 10 Jan 2013
• Jet Airways9W 581
• AUH 00:55Thu, 10 Jan, 2013Abu Dhabi - Abu Dhabi International Airport (AUH), Terminal 1
• 3h 25m
• 05:50 DELThu, 10 Jan, 2013New Delhi - Indira Gandhi Airport (DEL), Terminal 3
Transit time: 3h 5mChange Planes
• Jet Airways9W 2244
• DEL 08:55Thu, 10 Jan, 2013New Delhi - Indira Gandhi Airport (DEL), Terminal 3
• 1h 5m
• 10:00 LKOThu, 10 Jan, 2013Lucknow - Amausi (LKO)
Fare rules
Lucknow → Abu Dhabi Fri, 25 Jan 2013
• Jet Airways9W 348
• LKO 12:50Fri, 25 Jan, 2013Lucknow - Amausi (LKO)
• 2h 5m
• 14:55 BOMFri, 25 Jan, 2013Mumbai - Chatrapati Shivaji Airport (BOM), Terminal 1B
Transit time: 7h 45mChange Planes
• Jet Airways9W 586
• BOM 22:40Fri, 25 Jan, 2013Mumbai - Chatrapati Shivaji Airport (BOM), Terminal 2
• 3h 25m
• 00:35 AUHSat, 26 Jan, 2013Abu Dhabi - Abu Dhabi International Airport (AUH), Terminal 1
Traveller Details
Abu Dhabi → Lucknow
Name Sector PNR Ticket No. Seat No. Status
Mr. Sanjay Ojha AUH → DEL MOVTEM 589-[protected] — REFUNDED
DEL → LKO MOVTEM 589-[protected] — REFUNDED
Lucknow → Abu Dhabi
Name Sector PNR Ticket No. Seat No. Status
Mr. Sanjay Ojha LKO → BOM MOVTEM 589-[protected] — REFUNDED
BOM → AUH MOVTEM 589-[protected] — REFUNDED
Payment Details
Base fare
AED 1, 670
Taxes & fees
AED 194
Insurance
AED 51
Total
AED 1, 915
Through Credit Card# xxxx xxxx xxxx 6007
Refund
AED 1, 654.00 (–)
on Dec 25 2012, 12:40am
Contact Details
Name
0 Sanjay Ojha
Phone
[protected] Mobile
Email
s.[protected]@gmail.com
Address

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Icall Infotech Customer Care

from Chennai, Tamil Nadu

good service we booked room though cleartrip and getting offer cupons

vijay mihariya

from Delhi, Delhi

didnt got my ticket

i had booked my ticket from kolkata to bengaluru in spice jet.but even after 1 hour i didnt got my ticket.even my balance is detucted.my ticket id is [protected].