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Club Mahindra Holidays - GIFT CERTIFICATE

 
3 Reviews
User
  C DALAL
Hi
Iam shocked with my experience with club mahindra
I am showing some communications
1)Thank you for writing to Club Mahindra.


This is an automated response to acknowledge receipt of your e-mail. We assure you of a response through one of our executives within 01 working day (we are closed on Sundays and Public Holidays) of receipt of your mail.

Please note the interaction ID for this query is 2577161. Kindly quote this interaction ID for all communications related to this query.

Club Mahindra Members may 'Click here' to track the online status of the interaction in the feedback section on www.clubmahindra.com . While on the website, members can visit the member section to check real time resort availability, place a holiday request, and pay your Annual Subscription Fee instantly in a safe and secure manner.

Best regards,
Complaint comments 2 Comments     Updated:
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N
User
C DALAL  
 
Dear Mr.Dalal,

Greetings from Club Mahindra!

Thank you for writing to us.

With regard to your mail, we regret to inform you that all the rooms are totally booked out till the month of March at Kumbhalgarh resort since we open reservation six months prior to the check-in date.

In the meantime, may I request you to consider the following alternatives (availability is as on date and is subject to change)?

Option 1: Resort: Naukuchiatal Check in: 24/02/2011 Check out: 26/02/2011 Apt: Studio
Option 2: Resort: Naukuchiatal Check in: 28/02/2011 Check out: 02/03/2011 Apt: Studio

We have also enclosed some additional information on the Naukuchiatal resort for your reference.

Please Note

Capacity in Studio : 3 adults

Every 2 children below 12 years will be considered as 1 adult for the purpose of room capacity.

Since availability is constantly changing even as we write this e mail to you, we urge you to revert back at the earliest.
Thank you very much once again for giving us the opportunity to be of service to you.
 
Dear Mr.Dalal,

In reference to your complaint above, we have taken note of your concerns and have forwarded the same to the concerned department.

We are coordinating with them and will ensure to revert to you at the earliest.

Please do write back to the email - indu.mrc@mahindraholidays.com for any clarifications in the meantime.

Regards,
Saurabh
Member Relations
Mahindra Holidays

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    Club Mahindra Holidays - GIFT CERTIFICATE