From
Suhrud Patel
Ahmedabad

To
SONY ERICCSON/ RTE services
Ahmedabad

Dear Sir
I have purchased G502 sony ericcson mobile from sony distributor/stockist/dealer/experience store : VENUS ELECTRONICS on 13th August2009 Invoice number: 593
IMEI number:352834032330579.

I found that the speaker of the phone and the ringer were faulty and not functioning properly and battery was getting dicharged very often say after 15 to20 minutes of talktime approximately, I visited the service centre on 21st August2009(Work order number: SE 30904011436).I had to sit there and wait for two and half hours.

Again within 2 days I found that batteryagain got drained out, I again visited the service centre on 24th August2009(Work order number: SE 30904011472).I had to sit there and wait for more than 2 hours and I was told that battery has to be replaced so I should visit the centre at 5.30pm. Again I visited the service centre in the evening (Work order number: SE 30904011514) . I wasted one and half hour again.
I had also visited the dealer number of times.

Again within 10 days I found that camera was not working , I again visited the service centre on 8th sept2009(Work order number: SE 30904012122).I had to sit there and wait for more than 2 hours . My mobile was repaired and given back.

I have wasted almost three to four days and lot of money behind this.

Now on 9th sept 2009, again I found that camera was not working and battery was getting drained out. I again approched to the dealer and reported the fact, I had also gone to service centre and met Mr. Nilesh/Mr. AshishGoel , I was told that I had to keep my mobile for almost 15 to 20 days to get it repaired. I was shocked to listen to this. Also I cannot afford to keep my mobile close even for 5minutes. Also this mobile was purchased to replace 2 old mobiles in my company, Also it would not be fair to ask anybody to lend mobile for 20 days.

I feel it is shameful on the part of company like sony to cheat and harass the customers in this manner.

Iam using mobiles since 1997,I had some problems occassionaly, but this was simply horrible.

I had also tried to talk to helpline nos. 1800 111800 couple of times , there was sharp negligence and tone of irresponsibility in their language. I hope they have recorded the conversation.

HAD IT BEEN IN ANY OTHER COUNTRY , SONY WOULD HAVE BEEN SUED AND FORCED TO PAY HUGE COMPENSATION

I would request the company to take back the hand set and refund me the amount.

Regards
Suhrud Patel