poor quality of product
DR SAPNA SANJIV PATEL
I purchased a cloth(a white kurti with silver block print) from hypercity shop at Alpha one mall, vastrapur area, ahmedabad,Gujarat. I washed it before using with only plain water without using any other chemical or soap and the silver colour faded making it useless for wearing.I called at the customer care centre (tollfree no - 18002097172) but did not get favourable reply. they told me that as I have washed it, it is not in a resellable condition and so they will not exchange or replace it. I was not going to give it back if it was of good quality and in good condition. If the silver print was not faded, there was no issue of exchange or return. I have kept the tag and it is not written on it that it needs dry clean or there is no gurantee of colour. - as such white colour doesnot need gurantee of colour. As I am not given justice, I have to file a complaint with consumer forum.
The details of my purchase and the cloth are as follows.
date of purchase- 2/4/2012
billing time:1.07 pm
Reg. : 106
cashier : 10023 - Pushpa Parmar
customer name : generated
customer : 3014114676
item code :100510389
price : 499 rs.
I don't know what to do about this cloth.I don't want replacement with same type of piece as I will get the same problem while washing it. I want cash back or any other product from the store worth the price of that cloth. please do the needful. Thanking you.waiting for favourable reply.
Sapna Sanjiv Patel
Contact no. 9824055655
Website for customer care of the store :firstname.lastname@example.org
I have also written a complain on their website and my complain no. is 01456959 dated 3-4-2012, next day of purchase of the cloth.