I went to passport office today with again same experience long queues and non-cooperation may be due to high work pressure, as mentioned below emails there are solutions to all this.
I had a talk with Assistant post-officer madam and then Post Officer Mr S D Sharma sir. I have mentioned the issue to them, both mentioned that your online RE-NEW application form has that name & only 2 options now to correct 1) re-submit the RE-NEW application or 2) Submit Form 2 to endorse instruction.
Both the options are not the correct for this type of issues as its fault of PO system as Old passport has correct name given. System should pick it or it should be validated before printing re-new passport for “Given Name”. And the fact here is that there is NO COLUMN or instructions on the on-line form to mention “Given Name” (this is what is there on passport which has issue) I have attached the screen shot of the on-line form here. I don’t know how this can happen that renewal of passport with different “Given Name” on it gets printed or even accepted by the systems, it’s REALLY BIG issue and has to correct by Passport office with due diligence & also do correction in the systems to stop its repetition again.
> This RE-NEWAL procedure is started in Jun-2009 with still an issue going (after 7 months time gone) which is really a big issue. I have wasted my time, money on this which should be respected by Passport office as a it’s their primary duty.
> Mr S D Sharma sir said that we are heavily loaded and it’s impossible to look after these issues and correction which is totally not convincing reply as a citizen as if Mr S D Sharma is saying like this then all the team working under him can say anything which is very serious problem. I heard from him that TCS has given all the issues and they are working on it, not sure what they are really doing as all the sites we have are looks older systems with lot of issues.
> I am now requesting here to Ministry of Affairs to look into this matter and help me, its limit for me to spend time and money on petrol along with mental harassment due to improper working style and buggy systems.
> My issue from passport I received after 6 months time with an issue…
> Old passport has “Given Name”–> Jayant Nilkanthrao
> New RE-NEWED passport has “Given Name” - Jayant Nilkanth
> Below form don’t have same column with prompt “Given Name” there