[Resolved]  Electrolux / Refrigerator — Refrigerator not working (not cooling at all)

Sir

The mail sent to to the Customer care department of Electrolux is given hereunder for your reference. We are suffering for over a month now as the refrigerator is not working and no one in the company is really bothered to rectifiy it properly. Their acts symbolises the eyewash technique they have adopted so that my refrigerator goes out of warranty and then they be absolved of any warranty obligation.

As after trying a lot I have given up on them and am quite hopeful that you will help me out in resolving this issue.

Regards

Asheesh Mehrotra
R/o C4F / 147, Janak Puri
New Delhi - 110058


[protected][protected]-----Mail Sent To Electrolux[protected][protected]

The Customer care Manager
Electrolux India (P) Ltd,
New Delhi

Dear Sir

I would like to draw your attention towards the plight of consumer in the hands of your customer care centre. I had purchased Electrolux refrigerator 275 ltrs (Sr. No.[protected] from M/s Sunview Electronics vide receipt no. 3154 dtd. 26.08.04.

The refrigerator started giving problem in refrigeration and as being under warranty a formal complaint was lodged vide complaint number DEL [protected] dtd. 19th April’09. Some engineer from Volcare (your authorized service franchise) visited and informed that the compressor needs gas filling and we were charged Rs.1438/- and issued receipt bearing numbr 05/478 dtd. 20.04.09. The so called repair work could not last even a day and next day morning we observed that fridge was not working.

Again the complaint was lodged with complaint number DEL [protected] and this time we were informed that compressor is not working hence require replacement. Since it was under warranty we were assured that it would be replaced but really unfortunate that after lot of follow-up and complaining again with same complaint number DEL [protected] the same was changed only after week or ten days to last for few hours.

Since then we are struggling and living under the mercy of your organization pleading/requesting people to rectify the problem as in this weather all perishable items like vegetables, fruits, milk etc gets spoiled daily and we are incurring losses on account of this.

It is thus requested that you please not only return an amount of Rs.1438/- which was charged due to wrong diagnosis of the problem but also either arrange to rectify the problem in another by latest by 23rd or arrange to replace the refrigerator without any further delay.

I am sure you would appreciate our agony of experiencing summers without refrigerator and no one being really bothered about our plight. Looking forward for prompt and favourable response.

Regards

Asheesh Mehrotra

CC: Jago grahak Jago – Seek support from your end to get this sorted out.

my fridge door is not properly closed
plz. imedit solve my fridge problems

my mobile no is [protected]
address :- A-1/31, Gali No.-13, A Block, Khojuri Khass, Delhi-94

My code is 886cc

SHORT LIFE OF PRODUCT, POOR SERVICE, DONT BUY
My ELECTROLUX Refrigerator Model ERP285FF showed a complaint No Cooling on 6th April 2011. I registered a complaint with the Authorized Service Center M/s TEKWINS ELECTRONICS, Chittur Road, Palakkad, The timer was not working and no gas was there in the line. They tested and brazed the pipe near compressor and recharged the gas. They charged Rs 2450/-. But after running about 8 hours it is found that there is no sufficient cooling in the freezer. After inspection the technician told that there may be leakage in the condenser portion which is concealed and they cannot do anything. Then I registered a complaint with customer care on 14th April 2011 with complaint number PCOC[protected] and till date nobody called or visited the site. When ever I call the customer care they give some promises that today they will call, tomorrow they will call like that. After repeated enquiry I got a Service Engineer in Kochi and I got a reply that if the leakage is from concealed condenser line, it is not reparable. It may be noted that the refrigerator is only 5 years old. When enquired I knew that this type of complaint is common in Electrolux Refrigerators as they use inferior quality tubes for manufacturing condenser. Also the timer damages frequently resulting heavy loss to customer.

SO DON’T BUY ELECTROLUX REFRIGERATORS – SHORT LIFE and POOR SERVICE

Mathews
[protected]
[protected]@yahoo.com