[Resolved]  CPP India — claim delayed

Address:

Mumbai City, Maharashtra

Hi

I am a member with the CCP India insurance and I feel cheated by them time & again. The company is supposed to protect any fradulant transaction on credit cards. I had lost all my cards while travelling in a local train on the 9th of January and there after I gave CPP all the document that they had asked for however so far they have not been able to close my case.
They claim to get back to the customer within 14 working days and pay the credit cards the money for the fradualant transactions. My creit card company has been calling me everyday for the payments and based on the false promises made by CPP I have been delaying the paymnt to my credit cards.
Currently my credit cards are in the 90 days collection bucket and have been reported to CIBIL. I call CPP everday for an update however now they seem to be passing the buck to bajaj alliance who are their partners in the investigations. I had also met their insurance ivestigating officer and gave him all the required docments. He confirmed that he has sent CPP an positive response however it has not helped as CPP keeps passing the buck .
I need your guidance and support with regards to file an case in the consumer court

Thanks

Sameer Attarwala