[Resolved]  Croma — Extended warranty

Dear Customer,

Raman here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Raman

Dear Customer,

We are waiting for details so that we can resolve the issue, please send us your details on email Id [protected]@cromaretail.com or call us on [protected].

Sincerely,
Team Croma

Thanks for the reply. My complaint no is 77260. After so much of follow up, Croma extended warranty asked me to get my AC repaired from Voltas & get it reimbursed from Croma. But since then i am following up for reimbursement. Nobody is coming to give money. I will say its pathetic!!!

Please provide my money. Since 9th June I wrote message to you but no reply from your side

Please provide my money. Since 9th June I wrote message to you but no reply from your side

HelloMy name is Firoz Shaikh a long and loyal croma customer unfortunately have to bring this to your attention.I have sent my Sony Play Station 3 for repair under extended warranty on 10th of Oct. 2013, case ID # 103433, And my long awaiting trouble began with croma extended warranty team.Initially my case was handled by Mr Vijay from S.G infotect Borivali mumbai, after a good long couple of month he referred me to his boss Mr Vishwas, his mobile # [protected], for another month he kept giving me false commitment and telling me that i am getting replacement console.Atleast he must have promised me 15 different times that i, ll be getting console for sure and on that pretext some times he would ask me ti visit croma store at mega mall andheri, sometimes he would ask me to send a copy of my invoice and at times would just ask me to send him mail acknoledging that i am ok to receive replacement.Did everything he asked me at least 100 times, please pardon my exaggeration Sir, but this was only the beginning of humiliating journey that i called on myself.Being customer service adviser myself i, ve always been polite to everyone that i spoke in your team inspite of all that i, ve gone through, but like always Mr. Vishwas would not answer my call after every falls promise is broken and neither Mr. vijay and ones who would answer would say they have no knowledge of the situation.Finally there is one more person that i dealt with quite often on all this is Mr.Milind Kambli, his mobile # [protected]. I was told that he is a big boss man of croma's extended warranty affairs and hence with all my politeness i explained him everything and he promised me solution and confirmed to get back to me on the matter.I was all happy that now i will be heard and my troubles and being nice to everyone would pay off, but to my shock even he was no different then the whole cavalry thats there with croma. He too continued making solid promises after promises and the excuses if i tell you even you will be amazed that how creative is croma team.Its been 2 months now that i, ve been toy of Mr Kambli aswell and today i gave up all hope when he called me and said that i can go to croma near my house which is at thakur mall dahisar and buy anything for amount upto 16000 RS, I was not happy with solution but beggars cant be choosers, so rushed to croma along with my two kids to buy something new and shiny which i had no need o[censored]ntill couple of hours ago but still happy and exited only to hear that they at croma have not recieved any intimation of such transaction and hence they will not honour it.I called Mr Kambli from store hoping against the hope but as usual he hung up on me, I laid down my weapons and surrender knowing that i cannot win this battle, Like a little light my friend told me me if i regiter complain here it will be heard.I conclude my email Sir with hope still alive that people still listen to man like me.
Thank You
Firoz Shaikh
PH # [protected]

HelloMy name is Firoz Shaikh a long and loyal croma customer
unfortunately have to bring this to your attention.I have sent my Sony
Play Station 3 for repair under extended warranty on 10th of Oct. 2013,
case ID # 103433, And my long awaiting trouble began with croma extended
warranty team.Initially my case was handled by Mr Vijay from S.G
infotect Borivali mumbai, after a good long couple of month he referred
me to his boss Mr Vishwas, his mobile # [protected], for another month he
kept giving me false commitment and telling me that i am getting
replacement console.Atleast he must have promised me 15 different times
that i, ll be getting console for sure and on that pretext some times he
would ask me ti visit croma store at mega mall andheri, sometimes he
would ask me to send a copy of my invoice and at times would just ask me
to send him mail acknoledging that i am ok to receive replacement.Did
everything he asked me at least 100 times, please pardon my exaggeration
Sir, but this was only the beginning of humiliating journey that i
called on myself.Being customer service adviser myself i, ve always been
polite to everyone that i spoke in your team inspite of all that i, ve
gone through, but like always Mr. Vishwas would not answer my call after
every falls promise is broken and neither Mr. vijay and ones who would
answer would say they have no knowledge of the situation.Finally there
is one more person that i dealt with quite often on all this is
Mr.Milind Kambli, his mobile # [protected]. I was told that he is a big
boss man of croma's extended warranty affairs and hence with
all my politeness i explained him everything and he promised me solution
and confirmed to get back to me on the matter.I was all happy that now i
will be heard and my troubles and being nice to everyone would pay off,
but to my shock even he was no different then the whole cavalry thats
there with croma. He too continued making solid promises after promises
and the excuses if i tell you even you will be amazed that how creative
is croma team.Its been 2 months now that i, ve been toy of Mr Kambli
aswell and today i gave up all hope when he called me and said that i
can go to croma near my house which is at thakur mall dahisar and buy
anything for amount upto 16000 RS, I was not happy with solution but
beggars cant be choosers, so rushed to croma along with my two kids to
buy something new and shiny which i had no need o[censored]ntill couple of
hours ago but still happy and exited only to hear that they at croma
have not recieved any intimation of such transaction and hence they will
not honour it.I called Mr Kambli from store hoping against the hope but
as usual he hung up on me, I laid down my weapons and surrender knowing
that i cannot win this battle, Like a little light my friend told me me
if i regiter complain here it will be heard.I conclude my email Sir
with hope still alive that people still listen to man like me.
Thank You
Firoz Shaikh
PH #[protected]

i have got a note 2 from Croma in feb 2013 and its was in extended warranty in mar 2014 i had given my phone in croma as i had a censor issue and the censor was not working properly but my phone was working properly and had no other problems was asked to submit the phone in borivali Sg infotech and when i asked them abt back up i was informed that backup is not required after 2 days i got a call from Sg infotech stating
that the mother board has to be changed coz after changing the censor phone is not working and mother board has to changed i was told that i wont get backup of my data as it was very important.
i had asked them for a replacement of my phone as my data is all gone and had also email abt this to Mr Milind Kamble from Tata Aig as was asked in croma (malad) but havnt got any response, my phone is still with them and they are not giving me any answer abt replacement of my phone. I want to complaint about this to the highest level.
My job order Id : 125231
My email : [protected]@gmail.com

Hi,

I am Rishabh. I puchsed a laptop Acer aspire 5733 c13 380 on 8.9.2012. They told me for extended warranty for my laptop.
And today 5.8.2014 I need servicing for the laptop and I am calling on [protected] to register my general service request and information but nobody is picking the call. Now I feel they are cheaters in extended warranties. They sucked my 1499 ruppees with false promises.
Its better to buy acer products from acer show rooms.
Croma is good place to see and compare products only. not to purchase.

Thanks and regards
Rishabh
[protected]

I had purchased LG washing machine from the company in 2012 with a 2 year extended warranty. It worked very well for 2 years but somehow it started creating problem in which one the power panel of the product is dead. I had already registered a complaint 9 days before where a service engineer attended it and informed that the power panel is suppose to be replaced and it shall be done in a day or two. Since he took the part along with it there is no call back nor any reply from either of the companies. When i called him to know the status he replied that i am not been provided the part from the company itself so how will i be able to resolve your problem. Such a huge company and such a running model but still lacking to provide service under warranty. Its rainy season anyways, so my family is facing day to day problems with the clothes which cant soak for 2 days. This was not the reason i purchased with extended warranty. If my complain number 142932 does not get resolved by today itself than i will be claiming a refund and will replace the part by my own which i will be getting from any local supply. Pls upgrde your systems as whenever i call up in the mornings, systems are always under maintenance or an update. My number is [protected]

I have purchased a whirlpool washing machine from croma with an extended warranty in2012. Due to some reasons the product stopped working and the reason was the power panel failure. Service engineer took the part along with him informing that the problem will be resolved in a day or two.. its been more than a week that the company is not providing part to him ad thus i am facing severe issues in such weather where the clothes takes more than 2 days to dry. One most important thing i the same part is available in the local market but the company is not providing it to me. Was this the reason behind to take an extended warran. Pls resolve the complain by today itself or else provide me my extended warranty refund after i purchase the part from the market. This was not at all the reason to take the product along with extended warranty. My complaint number is 142932.