| |
Croma Retail - Poor Customer Service |
|
38 Reviews
|
|
|
fareemchagla
|
|
|
|
This is in response to the rather lousy service I have been facing over the past 2-3 days from the AC dept at the Croma Bandra branch. Infact last week itself i had purchased a Sony Home theatre from the same outlet. I had visited the store on Sunday and wished to go in for the Onida 1.5 ton split AC, the salesperson told me there would be a site inspection on Tues, yet till tday no ones bothered to come. Today Ive made almost 6 calls and the people keep saying 1/2 an hr, 1 hr.
|
 37 Comments |
|
|
|
Comments |
|
Hi Everyone reading this post,
I wanted to share my experience with Croma Retail at Hyderabad. I purchased a Samsung 26" LCD TV from their store in Jubilee Hills and after much follow-up the TV was delivered to my home address. Samsung technician installed the TV 2 days later.
Within 24 hours of installation the TV malfunctioned (the picture would become black and lines will come on the LCD screen). I contacted Samsung customer service and the technician came and inspected the TV and said there is some problem with main PCB (printed circuit board - basically the heart of the TV).
Calls to Croma are very difficult to get through and whenever they lift the call they say they will verify with Samsung and call back (which by the way they never do).
I had bought the TV from Croma retail because of the TATA brand name, but I guess TATA's have turned out to be just like others.
Please beware and take your purchase decisions wisely
|
|
From: Tejani, Rupali
Sent: Tuesday, May 12, 2009 9:06 AM
To: 'ajit.joshi@croma.com'; 'customersupport@croma.com'
Cc: 'raju.bhinge@croma.com'
Subject: Pathetic customer service
Importance: High
Hi Mr. Joshi,
This is THE worst experience that one can have from their service provider.
I was under the impression that when some one has a branch name like TATA, company will have that decency to serve their customers to the extend of satisfaction.
I bought a microwave oven (model: LG 3948) on 2/5/2009 from Croma shop at Juhu (near shopper’s stop), which was THE mistake done from my side. It was a gift to our friend which needs to delivery at his residence (Vakola, Santacruz) on 8/5/2009. These things were insured with sales person called Deepak again n again. It was instructed very clearly that gift should go without price tag, gift wrapped.
But when it went to my friends place, it was with a BILL?
WHAT THE HELL? Which kind of service was this? Do you gift someone along with a bill? Doesn’t your team has any common sense when it comes to delivering a gift to someone.
As a compensation I want Rs 5000/-. Hope that I will get a positive revert from your end ASAP.
Regards,
Rupali Tejani
Customer relations
Contact: 022-6693 3715
|
|
I too find the service atrocious. When I went to their Horniman Circle outlet, there were a large number of staff, but nobody was prepared to inquire what I was looking for. They were all chit chatting among themselves, least bothered by the customers.
Having got no joy at that shop, I called their Pheonix Mill outlet and asked if they carry any fans. The person said yes, but did not elaborate on types available and prices. He said it was company policy not to tell the price on phone, and I would have to come to the retail outlet to know the price. What arrogance!
An institution like Tata could surely afford better support and sales staff and a more user friendly policy!!
|
|
Their customer care is worst kind of I have ever come accross.
I bought an Air conditioner as well as an LCD. Off the 2, latter developed a snag within 2 months and Samsung chaps had to replace its PCB.
The worst exp I had face was with their AC.
To start with they had over charged from my credit card, after repeated follow-ups, they acknowledged their folly and reverted the charges. They took another 2 weeks to deliver the product and insisted to taking the extended warranty which I did.
Now this product has developed a lot of glitches. I registered a complaint with them on May 17th 2010, for which I was assured it will be resolved with 2 days. ( and off course I you decide to call their customer care # 1800-209-2525, you should be prepared to wait for at least 30 minutes, incase you get lucky, you may end up speaking with their representative).
Last 3 weeks I have made at least 5 more follow-up calls and every time I remind them of the complaint no, they give me different contact numbers of some Jive's that they have outsourced their services to ( that too turn out to be disconnected numbers).
I finally decided to register a complaint online on their web site and to my surprise I received a reply from them stating that the issue has been resolved, though no one from their end bothered to call me or has come to rectify their stupid product.
TATA is a brand name in India and this arm of theirs ( Croma) is nothing but a blot to their name.
- Jagmeet Suri
# 9871257412
|
|
NEVER SEEN SUCH A PATHETHIC SERVICE LIKE CROMA. I purchased Samsung LCD 32" from CROMA Indiranagar Bangalore on 1st Aug and was committed by Asst.store Manager Mr. Raj Kiran Rao that the delivery and Table installation will happen by 5 PM/2nd Aug 2010. I took my off from my office and scheduled my meetings after 6 PM. After several follow ups, one lorry driver turned up at 4.25 PM and asked me to help in placing the LCD TV box from his lorry.I helped the driver as he was alone. I again called CROMA people for the installation team and one lady Ms.Sushma gave me 080-41262531 to confirm.At the same number, he referred to Mr. Sandeep @9964388828 and asked to call Mr. Mark@ 9900509522. After my several calls and holding time, to my utter surprise, Mr. Mark gave me another story that the person will come tomorrow for the installation. This is called as "PATHETHIC SERVICE"...
I am filing a consumer court case against CROMA.
Thanks for creating this kind of forum...
|
|
Please find your complaint number '149/310810/Air conditioner/103661'
This is in reference to above complaint number.
Gentlemen,
This is Varundeep prop of M/s Mannat Inc who has made a mistake of trusting tata as a brand in consumer electronics. The story flows as below
I went to saket, new delhi store of croma on 29th aug 2010 for buying an air conditioner. The sales people were ill on knowledge & authority to negotiate. I was getting it a little cheaper outside but I do not why (I think stars were not favorable) I decided to buy it from croma. The deal was that my cheque would be deposited in bank on 29th itself (for which I had to convince them) and shall be cleared by 30th and if it doesn’t then the delivery boy will pick up cash against delivery from home and when cheque is cleared it will be reimbursed back. Since guests were turning up by 31st afternoon, we wanted to be ready by 30th evening. The store management committed me a good service, verbally. Nobody turned up on 30th august. When we checked up they kept on saying he is on way, communication gap etc (I do not know why I should buy this plea?). ultimately, it was evening and things were off. I was disappointed so I registered my complaint on web. The next morning an assistant manager of store called up and started the apologise tactics. Somehow as it is an occasion at my place, I was calmed down and the gentleman committed delivery between 2-3 pm along with fitting at the same time.
Around 1.15 pm, when we were at our child’s school, my wife got a call from driver that he is on some flyover and will be reaching in time. I was relaxed to see the change but it was just a mist. After 15 minutes, the guy called up again and started using foul language for us being late. She told him that we were given a time of 2 pm and it is only 1.30 pm to which he again murmured something and put the phone down. I was disappointed to my limits and I called up the store and asked for Mr Chirag (supposed to be the ops manager). This time also the same Mr kumar sambhav came on line and started the apologizing again. When I asked the number of chirag, he banged the phone on me. I called up again the next minute and he was on other line speaking to somebody else (most probably chirag). I warned him of his service standards and he gave me number for mr chirag only then. But to my greatest surprise, the so called operation manager didn’t take even a single call out of 25 calls made to him. I wonder how come the store manager & ops manager have been so ignorant towards an abused customer.
I want an explanation on the following
1. why the product was not delivered despite the promise made for 30th aug ??
2. why the driver came at 1.15 pm when he was confirmed for 2-3 pm
3. what hell of authority a driver has to call words to my wife ?
4. where was the store manager when whole this episode happened ? he did not take care even to utter a single word.
5. what kind of management is your operation manager into that despite knowing, he didn’t lift the phone
6. Now mr sambhav is telling me that accounts people have not reached office so he cannot confirm with them for cheque clearing with them when my statement from bank
says it has been cleared by 11.30 am on 01.09.2010.
I would expect a revert if some values of Tata customer service are still existent in mindset of croma management and percolate down as well.
Regards,
Varundeep
|
|
|
I agree that the service is the worst . I will suggest people not to bye any croma product. I am trying to get service from last 20 days but no response. Complained for about 15 times but every time same thing. What is your bill number. When you made the purchase.Worst >>>>>>>>>>>>>>I will say.
|
|
croma retail like they don't know abt customer service. Once they are miscommunicating and on the other hand they bleming customers itself.
I purchased a laptop from CR and also take extended warranty at the time of purchasing they told its co's service but later i come to that its CR extended warranty. Prob is not sopped here. I have given my laptop to acer service centre and they told u r under croma retail ex. warranty. after hapning all this they ok i'll pay u watever u hv to pay to acer service centre. its abt one mnth no action yet to b taken even they r not communicating to me. inv. no. 115-38086
|
|
i applied croma vouchars last 15 days back still i didn't get anything.When i call croma custamer care also there is no reply.I am working TCS only when can i expect my croma vouchers may be god nows...poor servese ...this is the good experience for me.
hey i forgot say my name is krishna.
|
|
Dear Sir;
On 1st March 2011, I booked an order for Microwave Model Croma 28L M/W CRAMO121 Conv at Himalaya Mall, Ahmedabad.
I paid via cheque and my order reference number (INV NO) is SLF02A003030007402.
On committed date - 10th March 2011 - Croma delivered me the microwave.
But when I opened the box I found below total unusual things
1. Microwave is too much dusty and looked like used piece.
2. In warranty card date is mention manually using pen and that was 17 Feb 2011 which is total irrelevant with order date and delivery date.
Then again a date mention with pen without any authorized signature and it was 10th March 2011.
3. The assure gift is missing in the delivery.
When i complaint to deliveryman he argued that the component is taking from "Show Room's Display" while sales person confirmed that the delivery made from warehouse.
I also complaint to facilitator at croma shop who's name is Shital.
She immediately convinced and with in few hours new delivery of fresh piece was made.
I am feeling like "Croma tried to cheat me by vending and supplying used component" but accidentally I caught and than Croma delivered me fresh component.
This incident charged me Ten phone calls and mentally harassment.
A very bad example of your service and name.
In future, I will not suggest anybody to purchase a single good from your department.
Kindly, refer evidence with this mail for bad bad bad delivery.
An annoyed customer
Ye, authorized signature is missing in warranty card even in new delivery.
Mr. Modi
|
|
I purchased a Sony Erricson mobile (F305) from Croma the brand name for Infinity Retail Ltd. From their Malad West Mumbai outlet on 04/05/2009 for Rs. 7699/- and with it also the extended warranty for Rs. 250/-. Sale invoice No. 102-269913. This was paid by credit card.
In December 2010 the phone was not charging and hence took it to the Croma outlet at Malad West. I was called in the middle of January 2011 to collect the phone. However on checking, the phone still wouldn’t charge. I was told by the customer service rep Mr. Imran Patel to purchase a new battery as no fault was found with the phone and the battery is faulty. I purchased a new battery but the phone still wouldn’t switch on.
I took the phone back to Croma on 24/01/2011 for repairs. This time they kept the battery also with the phone to be sent to the service centre. The receipt give to me bears Repair gate pass no. SO298 complaint no. 61406363 (previous complaint no.) and 61503100, Item code CM3134, imei no. 352162030520052.
I did not hear from them for almost 3 months. When I went to the Croma outlet on 3rd, 4th and 5th May 2011. The customer service rep Mr. Imran was not available, I was told is on sick leave. Thereafter I visited the store on 16th May and was told by Mr Imran that the phone has been delivered to my house on 8th March 2011 which is not true. He showed me a register that it has been cleared at their end, however there is no record who was the person who has delivered the phone, or any acknowledgement of the h/set been delivered. The repair receipt was still with me. Some other reps came into the customer service cabin and started questioning me as though I am a thief; however they were unable to answer my questions. They even made a statement that since I was not at home the phone was delivered without any acknowledgement. I asked for an investigation on who collected the h/set from the service centre and who did the delivery. There was a person whom they claim delivers the h/sets to the service centre and gets it back from there and even he was unable to answer who he has delivered the h/set to.
The next day 17th May I visited the customer service desk at Croma Malad and was told that they were unable to get any records of the delivery of the h/set and that they can do nothing about it. As I had an engagement I left thereafter. On 18th May I again visited Croma Malad. This time I spoke with Kiran Dasgupta who is usually on the sales floor. He requested for 48 hours to have the matter investigated and would call me back; however I did not receive a call back.
I visited Croma Malad on 26th May, this time to be told by Mr. Kiran that there are no records to investigate and that nothing can be done. Mr. Kiran even claims to have escalated the matter to the store manager Mr. Shivmangal Barai and that even he has put his hands up as there is no policy to replace h/set lost in transit. I was given the impression that my phone is lost forever and that Croma is not responsible for the same. I asked for a replacement phone to which I was told that the model is no longer available. I asked for another model of equal value which was denied.
I am rather surprised that such a big organization like Croma does not have records for the movements of their goods and who handles them. I cannot believe that the phone was handed over to someone without any acknowledgement. This phone has been stolen or lost in transit. This is a very convenient way to steal phones and get away scot free.
I still have the repair receipt and on exchange I have to get my phone back. If the h/set is stolen or lost please replace with another one of equal value.
This is pathetic service from a TATA company
|
|
|
Croma is nothing but a bunch of CROOKS. Its a shame that this is a TATA enterprise. Ratan Tata should be ashamed of this.
|
|
|
Cromas is the most disgusting place to buy anything from as their after sales service is poor
|
|
|
Yes! no doubt the customer service is very bad. You keep calling the call centre, because that is the only number available, and may I help you is the only reaction. Beyond that there is no real help extended by either the shop or the call centre. My water cooler is leaking from the day one1 But so for no service has been provided. Because of TATA's name I too got fooled.
|
|
Dear Croma CEO,
I have purchased water filter from Croma stores Aundh Pune on 7th of April and was given assurance that the installation will be done in 48 hrs. Subsequently I made 10 complaints on your toll free no as well as visited Aundh stores and registered complaint to your customer care. I was again told that this will be fixed by end of the day.Week has passed but NO action.I feel there is some thing wrong in the CROMA customer care concept.I also see lot of complaints registered on this web page and NO one seems to be bothered.I hope you will take note of this and take immediate action.
Santosh Kelshikar
B 504 Rohan Nilay 2 Behind Spicer school, Aundh. Pune 411007
mobile 9765491412.
Invoice no SLF02A011030035969 7/4/12
If no action done today i will be forced to return the unit back to your stores and lodger complaints with consumer court for damages.
|
|
my 2 cents..
This Tata Enterprise Store CROMA Sucks big time in today's consumer industry.. they may clain to have stores in all major cities in India but must say that their Customer Service Simply Sucks.. Folks my suggestion would be to stay away from buying products from CROMA at all..
I have been following up on a complaint about the product i purchased for about a week now.. but these a******* give a s*** to the customers and addressing their concerns... I am so f****** pissed off at this moment which must be evident by now..
I am looking forward to some kind of Escalation contacts for Tata Croma in India and need to give him a view of how a customer is harassed by the Services they have to offer..
|
|
I had purchased Sony Xperia Sola ( SLE0015798) from Cromaretail Online on 13th July 2012. The product had lots of technical deficiencies (mic, speaker, camera were not working properly and lacked sound clarity also). After several deliberations, the product was replaced on 28th July 2012 which had to be picked by me from their store due to non shipment on time.
The replaced product is also defective ( loose backcover).I went to store on 29th July 2012 as well as had a talk with customer support but nobody is ready to replace my product.This behavior shows that they are hardly bothered about their name and reputation and once they have sold a product be it defective they are least ready to take responsibility of the same.Sony Service centre has also verified the defect and issued DOA Certificate. Still nobody's listening
I am really disappointed with their service
|
|
|
I bought a croma portable AC on 03-04-2011 with 2 year extended warranty code (163456). I was given only one free service during the first year. This year when I started my AC I started facing cooling issue and water leakage issue from the AC. On Jul 20 2012 I went to your Southex outlet in Delhi to log a complaint and the customer help desk person (Sandeep) took the complaint and said that he cant give me a complaint no but once the complaint is mailed to the service team I will receive an SMS about the same. On asking that if I dont get the SMS what should I do, I was given the no of (Harvinder ph no 9350969459 ) who looks after the Service related issue all over the Delhi and was asked to call him in case of an issue. I never got an SMS and so I called Harvinder on Jul 21 2012 and was given a complaint no and the service person (phone no 8130696341 ) came to my place to service the AC and charged me 350 Rs for the service saying that the service is not covered under the extended warranty, I agreed to that and paid him 350 Rs. Guess what After an hour the water started leaking from the AC again. I called the service man and asked him to come to my place again as the water was still leaking. The person came to my place again the next day and opened the AC and I dont know what he did but the water kept leaking after he left my place. I tried calling him again but he dint answer my phone calls, I tried calling Harvinder but he dint answer my call. later I tried calling the Service man after a week (Jul 28 2012 ) from a different no and guess what he answered my phone. When I told him who I was he said that he will come in an hour and check the issue. The person came and checked the AC and said that as the AC needs to be taken to the service center to be checked and he will be arranging a collection for the same. He gave me the no of his supervisor (Manish Agarwal - 8130696336) andasked me to call him the next day to check the status of the pickup. I called Manish Agarwal the next day and was told that as it was Sunday they dint have any vehicle to pick the AC from my place and he would be arranging the pickup on Monday. No one turned up on Monday to pickup the AC and I got an SMS that my service request was closed. I tried calling the no of the Service man and Manish Agarwal but guess what both the nos are out of service.
|
|
First time experienced that TATA is also sitting in the line of poor and non committed business tycoons line and begging for the money. Taking the money from clients for the extra and extended warranty and don't have the services after that. They don't have the facility & adequate manpower to handle the client complaints.
They show lot of irresponsibility towards their customers even list bother to reply to customer query also. I bought each and every appliances & products from them with trust and good name of TATA by paying them extra warranty money also. But found it is one of money making scheme and frauds only. Because after that your are one of the DONKEY for them follow them and they will run away from you.
NO services after sales. They made the money now they are not responsible.
WHOLE TATA SYSTEM IS DUMB AND DEAF NOW because RATAN TATA, JRD TATA are not there to take care sitting all idiots & monkey only.
" If you are giving burning lamp in hands of Monkey he will burn his House first." Like these Monkey definitely bring down the TATA's values and ethics and principles about their business. Now these business are not of TATA it is personal gained business only.
Search other good localities who will serve you better by paying good.
Thanks.
|
|
|
Croma service is very very very very poor quality. no customer service . useless customer care service.I have purchased croma refrigeration from croma. I have complained so many times in customer care center to solve my problem. after 7 days nobody attended my problem. croma fridge is like KACHARE KA DABBA . croma product is useless. I will never suggest any to purchase croma product or an product from croma center.
|
|
|
Post your Comment
|
|
|
