[Resolved] Croma Retail — Lethargic & Highly Inefficient Service | |||
I purchased a Siemens C360 cordless phone on 20th March 2010 from Malad Croma Store. However since day 1 it was ridden with technical faults. There is no harm in saying I was sold a defective piece by the esteemed Tata Enterprise Croma. I exchanged the same phone with the store 3-4 times but the repair was of no use. Frustrated I kept the phone aside and didn't use it for 2 years. In december I came across this phone and thought of making use of it. I inveested further Rs. 350/- on it and got it it repaired. But my agony continued and the phone stopped working in 2 days. Again I brought the phone to Croma on 15th March; and there was no update on it inspite of countless calls to the store. Today I was informed that some other fault (fault not mentioned) has come up and I need to pay further Rs. 650/- to repair the phone. There is no way I'm going to bleed further money on a defective phone which I did not cumulative used for 10 days. I didn't expect such a lethargic response and treatment from a TATA company. My calls to the customer care[protected] is never returned; neither are my calls to the store. Further the store executives have no courtesy of talking to customers and are least interested in resolving their complaint. Every time I deposit the 'defective' phone, it takes weeks to get a response. Is this the USP of Croma of 'Best Customer Service'??? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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+91 22 6761 3600 [Support Office]
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Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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