[Resolved]  Crompton Greaves Geyser — delay in replacement of defective parts(tank)

I had purchased a Crompton Geysar Model 25Ltrs/SWH525 on 14.09.2008 from CROMA, Faridabad. Please find Invoice copy of the same for your refrence.

Since then this Geysar has been problamatic and problem always comes in "Water Tank" as Water Tank goes faulty everty time.

When tank replaced over 5 times, I contacted Mr. Rakesh Sharma and he has been really helpful and replaced Geysar with same type. But this Geysar is also not working fine, again same fault has reappeared and this has been come 2 times ( 30 Apr' 2010, which I remenber, and 08 Sep 2010) and last time when Crompton Serviceman was replacing Tank, Assembaly goes faulty and it cost me Rs. 1400 additionally.

This product of Crompton is having either "Serious Manufacturing Fault " OR "Serious Design Fault", This is costing a dissatisfied customer family and wastage of your money" . But why a customer should suffer for this, Why don't you ( Crompton) take back this faulty series back and replace them with Good Quality Geysar series as a civilized society and responsible company.

This is really very painful for me every time to first have to watch the problem, during these days dirty Bathroom, A lot of inconcvienince and particular in this season this is seriously nonygenic condition ad because of this some times we are not able to use bathrooms, Whole family get disturbed as one Bathroom is not usable because of one Geysar. I can not explain much more here but just think how and what will be the consequeneces if Geysar is leaky and water is evetry where in the bathroom all the time in anybody's home and the same has happened with me 7-8 times. Whole family, Relatives can not trust on Crompton Brand at all .

Please help me by replacing this" useless product" by someone "Useful product" immediately ( This time this is faulty since last 4 days ( Complaint No. [protected]) and Crompton service provider is even not able to give me any timeline for Tank replacement, All this is very very painful, Wastage of Time, Wastage of Money and a lot of Mental Stress, family unrest …) which atleast should work for next for 4-5 years and I also demand some appropriate compensation for this inconvinence and stress bearing all this during faulty Geysars days

Hope you will undersatnd my problem and expect a good suitble solution.

I would like to speak to your Senior Management about all this has happened with me, please give some one's number who really care as I can also find these numbers on website but don't know who really cares of all this.

Best Regards,

Vijay Kumar Goyal
Moblie [protected]

This is regarding a poor service that i am facing with Crompton Greaves.We purchased a Geyser from Ashoka Dealer Sec-16 on 5/1/2007 bill No.1306.Last year the tank was leaking, I lodged a complaint regarding the same problem on your toll free no and they gave me complaint, the guy came fixed it and next day again it leaked.This year i logged many complaints as [protected], [protected] and
[protected].The guy came and said that company is not providing him sufficient resources.May i please know whats the use of this geyser if like last year it wont be used in the winter season.
How I am supposed to recommend to any of your products if myself having so much of problem with this product.Could any one please action on it asap.

Thanks

Did you get replacement, I doubt

I am also facing the same problem by CG & A Victim of Brand Equity it enjoys.
I had bought Crompton Greaves Solarium Plus Water Heater on 22nd Nov 2009 from KSR Home Appliances, Vaishali, Ghaziabad with Bill Serial no 222.

It was noted on 16th March 2010 that there was a leak from the bottom of the Heater, following which A Complaint was launched with no [protected], whch was serviced by your people & it was found that there is a leak from Tank & Element.

I bought your water heater seeing 5 Star Rating & Solarium Plus is the premium range of CG, I was surprised & dissapointed over this complaint as I never expected this kind of fault coming from CG product within short interval of 4 months.

Thankfully the complaint was entertained & the Water Heater was replace, but all seems to be in waste as I have similar problem this year also since, the begining of season that there is current running in line & it was not heating, The Complaint was registered on 25th Dec with no. [protected], which till date could not be resolved despite of 2 Different Service Centre People visiting & quoting different rates. This is totally a casual approach of Service Centre & CG Staff. I have been informed that I will have to pay Rs 800 to change the element, which according to me is an extra cost after buying the best Water Heater they have in their series.

My Appeal to CG, either to remove the 5 Star Rating or improve the quality as I am totally Unsatisfied by Quality, Service & Attitude of One Of The Best Thought Off Electrical Appliance Company.

S M Ali,
[protected]

i have purchased the domestic pump model-mini winII. from A.R.Electricals Ramnagar. I have a complant of bearing failiure i have registered my complaint to the toll free no but the visitor said that i have to carry that pump to the respective authorised service center which is at the distance of 60 km from the installation place so i have to expend Rs200 for the repiring which is free for the sence of company so where is the gaureenty in this sence so i regest you to don't purchace the products of this company.