[Resolved] Crossroads — Non adherence to agreed services | |||
I am a customer of CROSSROADS CAR HELPLINE from past 4 years. Yesterday night for the 1st time I required their services and called their customer care at 11:07 PM on the 8th of August 2012 and lodged a complaint for a punctured tyre. They claim to be at the service of the customer within half an hour. I again reminded them at around 11:40PM and they told me that the car mechanic is having dinner. I waited till 12:05 AM and then I had to drive back my PUNCTURED car due to which my tyre and tube got torn out. I have been HARASSED by their customer care agent JAI PRAKASH and the driver/car mechnic MOHD HAZRAT ALI. I have made 5-10 calls which should be present at their database and can be confirmed. Me and my family are highly agitated after the incident. Kindly Tell me how to proceed with the complaint. Thanks you LALIT SEHGAL [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
ON 28 OCTOBER 20012 I REQUESTED ASSISTANCE AT [protected].COMPLAINT NO. 903. NO ONE CAME. SERVICE PROVIDED NEXT DAY.
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+91 11 4709 0909 [Delhi/NCR]
Cross Roads House, H.O : X -1, Okhla Industrial Area, Phase II, New Delhi, Delhi, India - 110020
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Crossroads — Refusal of services
14th August, 2010:I called up Crossroads Helpline reporting a breakdown. They came back to me that the card has not activated which I was unaware about. There are repeated calls from their helpline for renewal but it was never told that the card is valid only if activated. Despite paying Rs 399 rental, I was weaned off the services at the time of need.
Jarnail Singh