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ELECTROLUX KELVINATOR Complaints - Cutomer care not doing their Job

View all ELECTROLUX KELVINATOR complaints

ELECTROLUX KELVINATOR

Posted: 2008-09-23 by Sunil Sonarghare Send email
Cutomer care not doing their Job
This is Sunil Sonarghare, have washing m/c Fabriguard model 2005 which has life time warranty, The motor for this machine was changed on 10/9/2008 against customer complaint no 8070002 after our several phone calls . But again on 16/9 the motor stopped functioning and we launched complaint # 5S0060809160001. Technician came to our house and checked motor and said motor need to be replaced and after that no one turned up . Called up again next day but customer care executive (Suresh) said we need to pay labor charges to change the motor but we refuse to pay the same . Customer care executive told he will call back, again no call . When we called up yesterday 22/9 again same thing, called up today 23/9 and we were told that motor can not be changed ... Can I have some one help here, this is ridiculous that as customer we need to follow up with your company . Need urgent help,

thanks
Sunil
mobile - 9811400484TG6/2B, Orchid Garden
suncity sector -54, Gurgaon
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Comments

339 days ago by Anirban Basu [send email]
this is true.not coustomer care, the service center is not giving us proper informatrion...and they r beveaving roughly with us.one mechanic who came to my house for my freez door problem, but he very rough in his beveave.he has no idea that how to behave with coustomer.
299 days ago by Mahender Raikwar [send email]
I HAVE PURCHASED A kelvinator Split AC 1.5 ton capacity IN july, 07 WITH A COMPRESSOR GURANTEE OF FIVE YEARSmodel no ks-181dx. NOW MY two split AC IS NOT WORKING DUE TO COMPRESSOR FAULT .THE SERVICE CENTRE IS NOW LINGER ON THE COMPLAINT BY SAYING THAT THE MODEL IS OLD WE HAVE TO TAKE THE SANTIONED FROM COMP. AUTHORITY.

forsight communication Pvt, ltd
okhla, delhi
Mr. Mahender
9990182095
9310182095

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