In the energy meter installed against the above A/c No at my residence (H No 93 Housing Board Colony Sector 7 Extension Gurgaon) the reading was not visible. Dakshin Haryana Bijli Vitaran Nigam Limited started the billing on average rate and sent a Bill of Rupees 8440.00 on 11/09/ 2008 which I had paid. Again another Bill of Rupees 4605.00 was sent on 13/11/2008.
On Receipt of the Bill I had approached the office of the Assistant Engineer of DHBVN Sector 4 Gurgaon and lodged a complaint. The Assisstant Engineer directed his staff to check the reading and accordingly correct the Bill. The DHBVN personnel checked the meter and submitted a report stating that the reading in the Meter is not visible however the meter is not brunt.
Based on the report the Assisstant Engineer had told me that the energy meter has to be chaged. When I requested to change the meter he had asked me to deposit an amount of Rupees 1750.00 towards the changing of meter. I had protested for depositing the money because the meter is not in my custody. It is installed on the electric pole outside my house. However because the DHBVN is charging the bill on electricity on average basis therefore I deposited the money for change of meter. DHBVN has chaged the energy meter on 20/11/2008 and told me that the defective meter will be checked in their lab. Accordingly they will correct my electricity bill. Considering that the DHBVN will be correcting my bill after changing the energy meter I had not paid the bill raised on 13/11/2008.
DHBVN has sent another bill of Rupees 8710.00 on 22/12/2008 without any correction. I had again approached DHBVN to get necessary corrections in my bill. After lot of arguments the DHBVN has done some correction in my bill without justifying the corrected bill.
I beg to the consumer forum to,
a) Direct the DHBVN to correct my electricity Bill once for all and give me the total details of charges levied on me.
b) Reimbursre the extra amount they had charged from me.
c) Reimburse the amount of Rupees 1750.00 which was charged for changing of meter since I have no control over the meter installed and the defect in the meter was not due to any fault of mine.
d) Direct the DHBVN to suitably compensate me( Minimum Rupees 5000 per visit to their office) for the
time I had to spend for getting the bill corrected.
e) Direct DHBVN to suitably compensate for the mental harassment I had faced for getting the bill corrected and running from one person to other.
In india consumer which pays for the sevices is always haarassed, which donot pay is always given honour, No one thinks that emp/oficer of Elecricty Board are bieng paid to help consumers. No body is held resposible for long power cuts &Mis management when in haryana we r just paying double of Delhi people.