[Resolved]  Delhi Metro (DMRC) — Staff Negligence

When any thing runs there are Good and there are Bad both exists. we need to overcome the bad part. Along with the above ones i would like to draw the attention of metro top people toward the management of crowd. As the model is highly successful the management of crowd of a big challenge and there is need to change the existing thought process.

I commute from Mayur Vihar Phase-1 to Noida Sec - 16. The crowd is horrible as the the frequency is 8 mins. There is vertually a place for only 1-2 can get in the Metro that too fortunately standing at the front of the gate. Once the journey is over it takes around 7-10 mins to come out of the Exit token gate as there is always big que reaching the end wall.

Today (3-Sep-2010) the crowd was horrible as the que reached the end wall and turned twice. It took around 20 mins to get out of the station. The station staff not able to respond and the same complaint was also give in Jan as well but nothing has been done.

There is a place to install new gates and once more gates are installed the problem can be solved. There might be many other problems leis like this and can be over come by taking little initiative by the top people.
Regards,
Sunil Agarwal
[protected]@rediffmail.com

DMRC Delhi Metro Rail Corporation — spreading mosquito bites in the city

On the metro stations and tracks there is lot of rain water stored and it is a happy home for mosquito to breed and spread disease in the city.
i think govt should impose penalty and fine for such ignorance.

DMRC Delhi Metro Rail Corporation — Water

I would like to file a complaint against DMRC providing city rail service in Delhi, has not made arrangement for FREE DRINKING WATER in the premise of the Metro Stations.
People have to buy Bottle for drinking water which is against the humanity because the size of metro railway is very large and it is the moral duty of the corporation to provide such basic service to its customer.

yes I am agree with you.

Sir I was travelling by Delhi Metro from Botanical Garden on 29 August 2010, near about timing 2:30 PM. I was taking playing toy as a gift for my five year old niece. The toy didn, t pertained to any metallic substance . It was a simple deviced toy which operates with the help of small batteries and it was not equipped with any electronic machine and batteries. They forcefully damaged that toy and started abusing me and infact they raise hand on me. Sir iam a Government employee and highly educated persons. I request them that this is not an objectionable article and i showed them the cover of the toy which was diagrammated with the inside content of the toy. But they didn't listened me and started shouting on me and abusing me. The toy was very costly and it was damaged brutually into pieces. It was a huge loss to me and i was humilated . Kindly take serious action against the officials on duty on 29/08/10 at Botanical Metro Station ( 2:30 PM)

Respected Sir,

My name is Kapil Rawtani, I am a resident of Malviya Nagar.Today (07 Sep' 2010) at 1440 hours approx. I bought a token of Rs.12 from AIIMS to Malviya Nagar from window number 2 from left side, and board a metro from AIIMS station, instead of Rs.12 your ticket executive gave me a token of Rs.10 which was valid from AIIMS to Hauz Khas, and after reaching Malviya Nagar at 1450 hours approx. I paid Rs.50 as fine and Rs.2 as fare difference due to negligence of your ticketing executive at AIIMS station.
I feel you should recruit educated staff at all the metro stations because of just a little negligence of your ticketing executive at AIIMS I argued with the gaurd and customer care executive at Malviya Nagar station and I paid fine even if I had not commited any offence.
Delhi metro is the public transport and thousand of passenger are travelling daily, so you should recruit some efficient and educated staff, so that Delhi metro passengers have safe and joyful journey and they do not have to face Embarrassment like me just because your staff is illiterate.

I hope you will look into the matter and do the needful.

Details of fine paid at Malviya Nagar station.
Equipment Number :- 31
Operator :- 10974
Receipt Number :- 6108
Transaction Number :- 151


Thanks & regards
Kapil Rawtani
E-mail :- [protected]@southalltravel.com

It is so disheartening to register complaint regarding the Metro...

Commuting from Model Town to Noida daily and finding it in a sorry state...

The guarding staff at the Rajiv Chowk Station are meant to guide the people to maintain lines... but they

are so irresponsible... after MISSING 6 TRAINS... I was able to get in... due to the uncivilised people

pushing from behind cause there were no lines maintained to get in.

I hope some action would be taken.

Thanks

Neeta Sharma
[protected]@live.com

Hello,
Just yesterday i had my first trip in metro from the new line from Chhatarpur to central Secretarat. At around 08:05 hrs i asked the person in token counter to give me a token for Central Secr. & once i reached my destination i was told "i have bought it till INA". From whatever happened after that i have few questions:
1)The person inCentral Secr (station incharge) told me i shud know the rates even if it's my first time . i questioned tht gentleman tht whether he knew rates of 2 stations( randomly) to which he replied that he doesnt need to know.I'm sure he should teach what he preaches. i accept my mistake of believing the staff.
2)The lady at the counter asked me to go back to INA & refill some amount till i could come back to my destination. Phew by this time i'm sure that i can never feel good bout travelling back in metro again though i'll have to...
3)the station incharge said that i HAD to pay Rs 50 + 2 AS THIS IS THE POLICY even when he almost agreed that it was the fault of the person from whom i had taken the token. i'm sure making money from such unethical ways should not be followed as i'm sure anyone reading this should agree that an untrained personnel who is on a contractual basis will not accept his mistake..& is bound to repeat such a thing again n again n again.
4)How many times do thhey give back your change money??They just say we dont have it ...you get the change then..
5)i was told that every complaint is delt with seriously.. hope to get some response 6)Funny part is all this has happened for just 2 rupees...

Thanks & cheers.& try to make POLICIES that are more consumer friendly...

Staff Negligence
Hi Sir

Incident-
I travelled from chattarpur to indraprastha via Metro on 16 nov 2010 at around 8.42 am. The gents at the ticketing counter no1 charged me 21/- Rs.
As I intended to exit at indraprastha, I was not able to exit as the token had 16 Rs/- only.
As I checked with the staff, they asked me to pay 50Rs/- + 5 Rs/- for not getting correct token.
I called the helpline (with Mr yogesh) but he told me the same thing
Eventually, I had to pay Rs 52/- and also it wasted a lot of my time.

there are many requirement of people which DMRC can't take into consideration.DMRC is already providing a great service in transport.It's only a medium of transportation.Just imagine your life without metro.It has a great role in our life.Indian Railway is providing drinking water but you better know their quality.So Plz. corporate with DMRC instead of giving complains.

sir,
I am a reguler coustmer of delhi metro more than thrice in a week, i was travelling from seelumpur to rajori garden before a month, i went to costumer care and stand in queue to recharge my card, i waited from 10 mins and watching everything. Then i called the guy who was sitting inside and talking on phone but he didn't rply instead of guy the girl name's MONIKA was standing beside him and doing nothing was suddenly lost her temper and started shouting on me and said "CHUP CHAP KHADA RHE WHI PAR" then i said to her politely ma'm that i am giving you respect so also deserve the same thing from your side, then again she started houling on me, then i said please come out, i dont wanna talk to you i wanna talk to your station master then again she started shoting on me and said to me "YOU SHUT UP ANPAD GAVAR" and started abusing me that i can't mention here. After all these thing she said to me wait for a minute l'll tell you that what can i do, i said do whatever you want i am not going anywhere then she started mummering and called the staff of CISF who was standing there and they cought me and treat me as a criminal, then they waste my more then half an hour, after that a guy came to me and said that he is station master but he was not and asked what happend and i told each and everything to him, than she came in the control room and discussing with him after five minute the guy came out the room and said to me she is going to file police complaint against you, then i said i am ready for it coz i didn't do anything wrong than he started trying to understemate me and said to me that she is girl and police will support her, nothing will happen police come here and harrase you and will take 200 or 500rs from you and take you to police station, you say sorry and leave this topic here. Actully he started to critise and understimate me, then i thought a bit and said sorry coz i was getting late, after some time before a week i was traveling by merto then i again went to cc and asked the name of girl, than again the guy sitting in the cc understimate me and said she is desprate to file a police complaint against you and DMRC lowyer are free and haven't nothing to do, so don't do anything you are taking risk on your career. I also worked as a costumer care executive and i know very well that how to treat to and behave with coustmer.
So, i am reqesting to you please give the proper training to metro staff coz the way the metro stations staff behave to their coustmer its not good at all, i am not blaming all the whole staff but some of them ruining the image of Delhi Metro by their wrong attitude some of then are very good. Some are very very unmannered and teach some manners and take some action against her. If they (The whole metro staff) treat the passengers like this, i don't think so that there will be any diference between Delhi Metro and indian railway.
I hope that you will surely come to me with a nice explaination.
i wanna add somethings, insults can come in two forms, words and gestures. You can avoid a lot of problem by thinking before you speak. Choosing your words before sharing them, may be all you need to bring a smile to someones face rather than a frown. It is not against the Delhi Metro, please tak it as a feedback from a reguler coustmer.
Thankyou for listening me.
my e-mail address is [protected]@gmail.com

Delhi Metro Rail Corp — Noida Route Metro

We are very much tired of daily routine of metro to getting late on the Noida route. This is really somethnig that you people are understanding the our problem which we are facing on daily basis on this route.

"Its very difficult to make things but its very difficult to maintain those things" .

This is my first complaint against this and if this is not get resolved i will be droping mails to higher peoples also.

Regards
Civillain

sir, mera naam ashutosh hai, may delhi me rehta hu, main aaj nehru place se ate waqt may apne card charge karne ke liye counter tak gaya, wahan par maine ek block gate par apna card enter kiya, jahn ek metro emplay khada tha usne kahn ki aap jao maine jaise hi gate ko paar kiya, wo gate band ho gay uske baad mayne usi employ kay samne gate jump ki, then uske baad wo kehne laga ki jump kio kia, iska fine lagega 200 rs. agar mayre legs may koi chot ajati to...unhone mujhe ricept di hai...jiska no.22645
hai cc supervisor ka naam hai aftab ahmed, may chahta hu aap ye pucheye ki mujh par bewajh penailty kio lagai gai.unhone mujh se kafi batmizi se baat bi kari

ashutosh singh
ashu.[protected]@gmail.com
asha karta hu app koi karywahi karenge

hello sir,
this is to inform you that the employees at the token counter always asks for CHANGE and that too not for rs1 or 2 but for rs 7, 8 or 9.
And since sometimes we do not carry changes, so taking the benefit of that the employees at the token counter do not return us the remaining money. Yesterday at the SHADIPUR metro station i asked for a token for MG ROAD metro station, they asked me for rs 7 change.Since i did not have the change so they did not give me the remaining change, then again at the MG road metro station the asked for change while taking the token and again they did not return the change.
As an individual its not a big loss, but its a huge inconvenience while buying the tokens.So pi request you to please do consider this.

to respected
dmrc coorporation

i sahil baught ticket frommgf station to huda city center (rs10).and accidently due to certain reason my token was not senserod by the gate machine and when i reached exit at huda city center it didnt worked an i asked guard fo reason and he abused me and i was getting late for some personal reasons and i jumped over i would have runned but they called me and i respected their call and went to coustmer care where i told them the whole seen but instead of solving my problem they abused and threatned me and asked for 100rs as bribe and i refused so manoj (custmer care guy)& (dinesh guard) took me to sachin in control room their i sat on chair and he just threatned with one officer there to put me behind bars for false reasons i again and again told them i was wrong but sir the machine also didnt worked as i took token and followed the procedure but machines also fail some times and still they took 200 fine ... if i was wrong then machine was also so they took fine from me but wat about that machine it was too wrong then why only i paid panelty...and i was disrespected and made fun off...please its a humble request to take strict action against those people
my tokken no. [protected]
fine recipt no.69442
i also filed a complaint but the excutive (manoj)didnt told me when will i get the response
complaint receipt no.25499..
and custmer care no. at coustmer care window is also no working ie.[protected]

Problem in Lift No.3
I wish to inform you that I am a Metro commuter from Moolchand to Mohan Estate. Lift No.3 is not carrying passenger as per the rated capacity of 1000 Kg. An overload sign appears at half the capacity. Please carry out necessary repairs. Verbal complaints to the Customer Care Cell for the last two months did not help.
Please treat the matter urgent.

Problem in Lift No.3 at Mohan Estate Metro Station
I wish to inform you that I am a Metro commuter from Moolchand to Mohan Estate. Lift No.3 is not carrying passenger as per the rated capacity of 1000 Kg. An overload sign appears at half the capacity. Please carry out necessary repairs. Verbal complaints to the Customer Care Cell for the last two months did not help.
Please treat the matter urgent.

dear sir


i just informed that aircel and reliance network is not working barakhamba metro station.


i have facing some problem. some time metro faliuer in barakhamba metro station but i have urgent call on my friend but network in not working please look this matter


rajat

Please provide as much information as possible...hello sir.good evening...my name is Gaurav Gambhir...I am a student...i live in Mamura Sec-66 Noida...yesterday i board the 08:23 metro from rajeev chowk to Noida city centre...when i deboard the train at Noida.city centre my gold chain is lost...can you kindly check the metro CCTV Footage...plz plz sir...

Today my card was not working. I tried around 50 times to enter into noida sector 16. And it worked suddenly. So i decided to give this card at huda city center station And take the new one. But when i reached to huda city center, They were saying today is sunday you cant return card. And also when i told them to give a new card. Because after a number of try it worked . SO i came out from station. And this whole thing happened in from t of metro staff. But they are not ready to exchange my card. it contains 180 rupees. This is ridiculous. Please help me. and either give me the money and card fee on return or exchange my card with the same amount.