[Resolved]  Dell — Refund

Address:

Ambala, Haryana

Dell order number :[protected]: case no :[protected]

Dear Sir ,
I have booked a laptop by making online payment of Rs 43,421.10
on 13-Oct-2011 wide above mentioned order Number.At the time of booking the Dell representative confirmed me that the Laptop would be delivered to me before Diwali that is is before 26th October 2011.The system was standard model with no changes . I kept following and keep getting the assurance for the timely receipt.The laptop i have to present to mine friend on Diwali as a gift.But on 26 th October 2011 (Diwali) when i have not received the laptop , i have cancelled the order by email and telephonic to customer care( the sorry figure i have to make in front of mine friend was worth mentioning as i could not meet mine commitment to him , he purchased system from the local market ) .The customer care was prompt enough to revert back with the case number.But after that on every day i keep getting the calls that the system would be delivered in next two days ,To each such call i replied patiently that i had request for the Refund .On 28 th october i got call from the logistic! s of dell that they are about to dispatch a system , i was shocked that how it is happening how one department (logistics) can not get information from the other department(customer care ) or vice versa .i confirmed the logistics team for mine non requirement nd mine case number for the proceeding of refund.They again confirmed that the matter would be informed to the concerned .
Again to mine great surprise on 29th morning i got call from local blue dart courier guy that they are coming to deliver a laptop to me( I have never sent them any authorization letter or any road permit , how logistics have sent it ).I was totally in shock how the hell Dell have become such a big company where all there departments are floating in air and seems there is no one to control them even .
This time i have bounced back to customer care that mine money is being used by Dell from the 26th october 2011. and i want the refund immediately .i keep getting the assurance that mine amount would be refunded soon .
Worth mentioning that till 8th November as on today the system is lying with the Local courier .
I dont know who permit them to send the courier to me .
Now they say the logistics would submit the report of recovery ,then only the finance department can release mine refund .

I ask how Dell can take Customer for ride ,why the logistics people should be penalized .
And why not mine refund should be made immediately and payment should be taken from the logistics team .

As a consumer why should i suffer, between the 5 days a week working of Dell , where people like to work of their own.

God help this Brand ...And help me in getting mine Money