[Resolved]  Dell — Thailand Laptop sold in India

Address:

Chandigarh, Chandigarh

Dear Sir

I bought a Dell Laptop on 12th June'2010 from Fast Track Computing Limited, Chandigarh, an authorized dealer of Dell Laptops.
Service Tag: 48629M1

I brought it to Gurgaon, where I am currently residing. I faced some problems with my laptop and took it to Dell Service Center twice last year where it was duly repaired. On Saturday, 14th May , I visited the same service center again but I was informed that the laptop will not be repaired here as it was not a Indian Laptop but is bought from Thailand. I was told that I should ask the dealer to change it as it will not get repaired from anywhere in India according to the the changed policies of Dell.
I told the same to dealer who is refusing to do anything about it.

I request the company to please help me as I feel like a cheated customer who is not even getting service for the laptop I have paid for.

Thanking you in anticipation.

Priyanka Pardasani
Address: Room No 138, Change Masters
Management Development Institute,
Sukhrali Road
Sector 17
Gurgaon
Email id- [protected]@gmail.com

P.S- Please find attached the bill of the dealer from where laptop was bought.