Dell Computers — Bad Service - Complete Cover Warranty

Pawan Prasad

Address:

Mumbai City, Maharashtra

Dell Team have changed almost all the parts but don't know why they are not providing me the original parts; LCD which they have replaced is not as earlier as it is now dull and yellowish in color. Now my laptop is not showing original colors as earlier. I had so may discussion with Dell the original lcd is reflective and glossy but the replaced LCD screen is non reflective and grayish in color. I have clicked some pictures as well which shows the clear difference in between

For your reference please go to the attachments of Screenshots which shows the difference.

I really don't know what is going on but yes fed up with dell now, the Supervisor Mr. Naveen Kumar from Dell was saying if you are not happy then go to service center which is also takes 4-5 days....
I am holding the complete cover warranty which means they will come to my place and do the needful but still such kind of things dell is suggesting.

+1 photos

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Comments

Intekhab Qureshi

from Pune, Maharashtra

DELL — Service and Warranty cover

I've purchased my Laptop in the month of May'2008. Since purchase its giving me some or the other problem. I launched my first complain within one month of its purchase and I was provided services very promptly. It was regarding scratches on Bazzel and hinge cover which were replaced.

My second complaint was in the month of August. The problem was again of Bazzel and Hinge cover and secondly about 2 dead pixels on LCD. The service engineer came promptly but he just tighten up some screws below hinge cover and was told to me that cosmetics will not be covered (the same was told to me by Dell customer care on Phone) and the problem of LCD will be solved only when there will be more than 5 dead pixels. I was not satisfied by service and Dell's reply and I put up a remark on his service card dated 11th of August 2008, to which no response is given to me till date.

Recntly I launched my third complaint i.e. regarding 1) More than 5 dead pixels now. Also some part of LCD flickers in straight line some times specially on booting. 2) I am having a crack in right corner near the express card slot. This crack is probably due to service engineer who came for services tightened the screw below it too tightly, it was unnoticable initially but now its increasing. 3) The scratches on bezzel are also increasing because it moves in contact with hinge cover while opening and closing LCD flap. 4) LCD is getting harder and harder day by day to open and close. The movement is not free and its difficult to open and close LCD flap.

Kumar Shubham

from Pune, Maharashtra

My lan card is not working properly and my new brodband connection is also not connecting

pavannema

from Bengaluru, Karnataka

Dell Computers — No response for part quotation

I have a Dell Laptop Latitude D630, with 2 years extended warranty. The hinge connecting the main body and the LCD is broken. I have been asking the Dell Customer care people to mail be the quotation of the LCD cover and hinges as I know that the parts are not covered under the warranty. It has been almost 45 days since 5th May from my first request for the quotation and till date I have not received the quotation for the same. When I call the Dell Customer care, I have been directed to different department. I need to take a stern action against Dell which is zero in customer service. I need a guidance on how to take this matter further.

Pavan Nema
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