[Resolved]  Dell — Dell Laptop Pathetic Services

Address:

South Delhi, Delhi

Dear All,
this is regarding my dell laptop with Service tag 33YRK1S Inspiron 6400 Model.

I am Owning Dell Laptop since many years and i gave approx 9-10 K every year to dell for increasing my warranty.

my laptop is covered under complete cover accidental coverage for which i am paying huge premium.

approx 2 months back my laptop was accidentally damaged..

since then i am chasing dell and laptop is still not resolved. although my service contract is On site , but still they sent me to service centre, still issue not resolved.

every time part coming from dell is fabricated part which is non-functioning.

i have wasted my 2 months in giving time to technician, lots of call . service is pathetic and call customer is full of complains.

last time i spoke to them and ask for Refund, Manager advised me that i can process the refund but my advise is to give us one more chance to resolve the issue, and if not then we will refund, even after that when part reached it was faulty.

today when i called same thing they said, and said no for refunding amount.

Kindly Help Me.


Regards,
Navin Tyagi
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