Dell — Fake promises by Dell support centre

Address:

Meghalaya

Sir,
I am a Mass Communication student. I bought a new dell Inspiron laptop and not even a month my display screen started to show linings in there. I called up the customer care service and asked them about the problem. First of all, they did some testing through the net and later they even asked me to send the snapshot of the screen. I did all the possibilities that i can to get my laptop repaired but the nothing was done so far. I had to call them up several times reminding them to please repair the system. But their answer to my question was that the parts were unavailable. Also, my date to leave the current location was approaching so i asked them to repair it as soon as possible. They said that it would be done by 2-3 working days, but no, nothing like that ever happened. But i did not give up, so i called the customer care again and again asking them to send an engineer to repair the system. Later i had a call from their Supervisor who happens to tell me that the parts had been reached to my current location and that the service would be done by the next day. The other day when the service needs to be actually done, i got a call from the service centre saying that the parts were not available again as they have given the service to another customer. Now my question is, how can that be possible? If this was what i needed to hear then why did they give me hope? If they had known for the fact that it could not be done actually why did they kept me waiting for another day? It has been approximately 10 days i kept waiting for the engineer to arrive and repair my system. I was said that Dell service was good, and this is what i got to see.
It would be an honor if you look into these matter for me as this was not a simple problem. I would be grateful if you do so.
Thanking you.

Yours Faithfully,
Fedora Amasa S Marak