Dell — improper response from customer care & poor technical service

Address:

Chennai, Tamil Nadu

Dear sir, I (Raguram vasanth .s) user of the dell laptop would like to lodge a complaint against dell customer care service which i have experienced worst with them recently. my uncle bought a dell laptop (inspiron n411z model) in usa with the US /international warranty . Few months back, my laptop started to be terribly slow, i thought some virus would have affected it . so, i reinstalled my operating system again, after reinstallation also, the problem doesn't seemed to recover. i got a doubt and i called the customer care of dell via. phone about this issue. they asked me to make a diagnostic check, i did it via as per their instructions and i found that the problem is on the hardware most specifically ( hard diskette) . so i called the customer care again and made a visit to their chennai service center . when i told this issue clearly to them, they told me that " to check a functionality test, they will charge me 1500 rs., even if they do to, they also told me they cannot be so sure about the issue and they wanted me to contact some other technical laptop service professionals ". that answer shocked me and i was totally frustrated. the dell people told me that my product is not an interrnational warranty product.. so, it couldn't be done here. this is what they told me/. i checked via dell website with my service tag and i found that my product has got the international warranty till december 9. when i made a call to the dell care, their response was not good enough.. so, i got disappointed by their answer and due to mental agony, i just register a complaint here . so, please accept this complaint and take imminent action whenever is neccessary note : i want the hard diskette of my product to be checked thoroughly and wanted it to be replaced or fixed properly. regards, RAGURAM VASANTH S. +[protected]