[Resolved] Dell India Pvt. Ltd. — Laptop Replacement | |
I was facing problems in my laptop mor many months. Almost right from the month I bought my laptop. On my repeated requestests an engineer was not sent to my place. Several times I called Dell both toll-paid and toll-free and they I also accessed my laptop over internet for hour long sessions and my problems were not resolved. In the problems many times I was told to reinstall my OS (Vista) and lost my data again and again. Now, after 8 months they sent me a technician and said that my OS is to be reinstalled and they will take my laptop for reinstallation. Then, I decided enough is enough. I am behind 8 months as I paid the price in September '07. I told them I would not take any service now and I want a new laptop for the price I have already paid i.e. Rs. 62, 000.00 . I have made it clear to them and I going to fight it. Now, I have got there reply stating- they won't replace, however they still want to offer just their services. Well, by now I have not asked for any compensation. I want to settle it peacefully, for now. But I will take any step if they are rigid. Please suggest me about how to go about it. I haven't ever made a formal Consumer Forum complaint or through any court of justice or so. I am a 2nd year engineering student. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Seriously, Dell is a Big Company, I purchased Dell in November 2012, Couple of weeks after the key of the laptop was just pulled, i called them constantly and they did the same troubleshooting online and blah blah kind of stuff, so they never came up to rescue, and when warranty was due for expiration, i got a call to ask do u wanna renew, i told my problem and told them and they said, keyboard will be replaced, after renewal, i called them again and they said, it does cover under warranty and this cannot be replaced, they conveyed false information to me and now they say there cannot cancel the dell warranty.
Big Dell India. All customer customer service working in india for dell are [censored]s, big [censored]s,
now i had filed a complaint against them through my bank saying that they forged me with misleading information and i need my money back
Hell with Dell, I can make my laptop work from other companies providing service
Big Dell India. All customer customer service working in india for dell are [censored]s, big [censored]s,
now i had filed a complaint against them through my bank saying that they forged me with misleading information and i need my money back
Hell with Dell, I can make my laptop work from other companies providing service
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No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
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In the month of July 2009 i purchased a Dell's Laptop. Only few months gone and its Charger is not working means it is not conveying the required voltage. For it i want it to be replaced. Kindly write to me the procedure for the replacement of the Charger. Here the retailer is not taking the responsibility for the replacement.
Your kind consideration in this regard shall be highly appreciable.
Regards.
for Cast Profiles (P) Ltd.
(Sajid)
Assistant Comm. Manager.