[Resolved]  Dell India Pvt. Ltd. — commitment done by dell person not fulfilled

Address:

Hisar, Haryana

I had order a dell inspiration 15r laptop, my order no is[protected],but as dell was not able to delivered the same on time so i call concern sales person Mr. loard nathan to cancel my order , but he ask me not to cancel the order & for late delivery he committed me a complete cover warranty for one year & a cordless headphone, but after receiving the laptops he started denaying the same that his manager is not approving, i already contacted to customer care but they people told me that you have to talk with the sales person for this. after 2 days when i was not getting any reply from dell i loged a ticket to return my laptop as per dell policy & also called to customer care to cancel my order then againg Ms. Amita Chaudhary commited me that the commited material ie. one cordless headphones & 1 year complete cover warrenty will dispatch to me & with in 15 days yu will received the same, she asked me for mail a authorization letter that the material is for personal use i provided her thrise but even after 15 days not got the material & not getting any reply from dell

Pls help .............

this is really very painful that company like dell is giving no reply
to his prestigious customers.

Amit Arora
[protected]@gmail.com