[Resolved] Dell India Pvt Ltd / Laptop — DELAY IN LAPTOP REPLACEMENT

suresh13k

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

DEAR SIR,

I had purchase a laptop(Service Tag -FGQC6BS) 15THJULY2010. After using 15days it goes down and I had logged a Complained regarding replacement.(complained no[protected] on 3sept2010.I had submitted all the document and hadover the faulty laptop to dell. I got a acknoledgement no. Dell Order Acknowledgement Customer:[protected]. on 28thsept2010.from till date, I have not recieve my laptop and I tried to my sales person Mr. Rakesh Peter regarding this issue, nobody is entertain my call whenever I tried to reach Mr. Rakesh Peter Always he was busy in a meeting.

I want to bring to your kind notice that I call dell then this complete process will take more than 30min to reach the customer care executive and at the time of purchasing my Rakesh Peter provide his mobile no : [protected]. After laptop purchase he never give a positive response. Everytime when I call him he was showing his attitude and never give a positive feedback.

Dear Sir/Madam, you are requested to look into this matter as i am suffering since last 3month and nobody is understand my problem.

Regards:
Suresh
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

donqxote

from Pune, Maharashtra

Dell customer service is worst. Once we buy something from them, sales persons show their back to us..Sad state of affairs for the customers...

ajaysinghr

from Pipar, Rajasthan

Dell India Pvt Ltd / Laptop — Delay in supply

The Chief Executive Officer
Dell India Pvt. Ltd.

Dear Sir/Madam:

I have not received ordered Dell Laptop tilldate. Please tell me the correct status. I have purchased this laptop for my daughter who studies at diffrent place and she is about to leave shortly. The details of my transaction with Dell India are as follows:

Dell Inspiron 14 R Laptop
Customer No:[protected] Order
Date: 15/06/2011
Dell Order No:[protected]
Cost Rs 36845.00

I am feeing mental harrasment due to this delay.
Please advice me what to do now. Is there any way to get the money back.
-Ajay Singh Rathore

ajaysinghr

from Pipar, Rajasthan

It was conveyed that my Dell Laptop will be delivered by air. but on contacting BlueDart courier they informed that it is comming by road and will take one more week to reach here. What is this?? It is already too much delayed. Now they are not responding to phone also. This destroys the harmony of e-purchase. The salse person should comeout with clear picture.