Dell India Pvt Ltd — Replacement Issues And Reluctant Customer Care

Address:

North 24 Parganas, West Bengal

Reference : Inspiron 15R - service tag - 5LZX4BS

My system was collected by Bluedart courier on 28/09/2012, POD no - [protected] for replacement.

Its been 29 days and till now I have not received any reply from Dell people .

Everytime , I am calling the customer care , they are saying that my concerned representative will call me , but there has been no call received .

The customer care people are lying and keeping me in dark saying that I will receive the credit note by tomorrow , but there tomorrow never comes. This is continuing for past 15 days.

The Customer Care has a very reluctant attitude and are making no communication with me regarding the same.