Dell Inspiron Laptop — Hardware issues

Address:

Pune, Maharashtra

Hi -

My name is Deepa. I have purchased a Dell Inspiron N5010 laptop. It is still under warranty and laptop is giving number of issues. I have to call dell support or submit the laptop almost every week for repair. Last time I have submitted the laptop for web cam issue & they returned it back. But still the webcam issue still persist. At the same time motherboard was replaced and just not more than 2 days the display drivers started giving issues, now they say that motherboard needs to be replaced again.

I asked for laptop replacement as its still under warranty, but dell support is directly denying that it cannot be replaced.

I just want the laptop to be fixed and given back to me without any issues in it henceforth. No matter if you want to replace the motherboard or replace the entire hardware in it.

I need the email email address for the zonal head and national head customer service to escalate this.