Dell — Damaged machine & poor after sales services

Address:

Kerala

I had purchased one Dell Inspiron 14R N4010 Model Laptop (Batch H6BN6BS) on
[protected] from your dealer Mosad Infoways (P) Ltd., Kochi-25 under their Invoice No. B748 dated[protected].

The laptop developed troubles and failed to function totally within 15 days thereafter.
The laptop was taken to the Dealer for replacement under warranty on[protected] and was acknowledged under their Material Acceptance Receipt no. 1990. They had promised to replace the Laptop with a new one within a period of 25 days.

I have been patiently waiting. Now even after 40 days, they have not cared to replace the laptop. They keep on lying about the availability of the replaceable machine.
Please advice.

Krishnan K

60/261, ‘Lakshmi Nivas’
Mahakavi G Road
Karikkamuri
Cochin 682011

Dt.[protected]

Ph: [protected]