Dell New Delhi — Inconsistency in dealing - non return of cost for returned item

Address:

Delhi

Based on an inquiry for battery SR#[protected] for Dell-Inspiron Laptop purchased on line directly from DELL, N.Delhi I have paid thee money online and they have sent me a battery through courier. Specification was theirs. The battery was not of thee model hence as told by them it was sent to their supplier M/s. Vidur & Co, Nehru Place, N.Delhi.I have sent sent several e-mails and made calls. E-mails were not answered.On phone, assurances are given. Last call made 25the Aug. it was assured to send money within 2 days. Will anybody think such an international company behave so nastily that too for Rs. 3500.00. But it is thee fact. Please help me get back my money and take necessary steps so that do no not repeat this in future withe genuine customers.