Dell — Poor service by authorized dealer at Rajkot

Address:

Rajkot, Gujarat

From: Date: 30th September, 2013.
Dr RP Goyal,
Sr.Medical Supdt.
Rly.Hospital, Junagadh-362 002
M=[protected]

To.
Customer Care
Dell Computers India Pvt. Ltd.

Poor Service by your Authorised Dealer
Sir,

I have been a proud owner of DELL products, for I used to own a DELL laptop since 2001 and even when in 2007 I felt like changing my laptop, I again bought a DELL which ran with me nicely until recently.

In recent past I felt some problem is there with my laptop and I had to get it attended at some DELL authorised shop. Being stationed at Junagadh (Gujarat) where no such DELL shop is available I asked Aliza Enterprises at Rajkot (an authorised DELL shop) to attend to my complaint who agreed and took the laptop on 3-8-2013.

This said shop returned my laptop after 26 days on[protected] without perfectly attending to my service/maintenance fee(Bill No= B-611)

But on receiving back I found that laptop’s audio not working at all. I called the shop and sent the laptop back on 5-9-2013, as demanded by them.

Mr Ranish at the shop Aliza Enterprises, Rajkot then began first making excuses for his failure to attend to the laptop that he was busy taking lectures somewhere, then began ignoring my calls either by not responding or by disconnecting without picking up the phone.

Ultimately on[protected], he told me that laptop speakers are to be replaced but the original speakers for my DELL laptop model are no more available. He further suggested that some local made external speakers may only be attached now. But I decided to demand my laptop back from him, which he returned on[protected].

Then I explored for availability of original speakers for my DELL model at Bhavnagar and found that the same can be made available for my laptop for about Rs1000 plus service charge.

But I want you to be informed first, about the demeanour of the person at Aliza Enterprises that is indeed causing damage to the image and goodwill of DELL. It is to be taken as granted that the speakers were tempered with at that place only and then they not even wished to rectify the mistake and I am being compelled to bear the expenses that the Aliza Enterprises is liable to bear.

You are, therefore, requested to take up such dealer of DELL and get my laptop audio properly functioning as before without any more expenses on my account and save me from

approaching The Consumer Forum for the harassment and unwanted expenses.

Regards.



Dr RPGoyal