[Resolved]  Dell — previous complaints ignored

Address:

Ferozepur, Punjab

Sir/Ma'am,
im filling this complaint against DELL international firm as i had purchased a laptop a year and a half ago and i had my cover lid which came along my laptop damaged . i did complain about the matter several times to the customer care of the company but to no response . They kept on ignoring the complaints and asking me to complete further tasks such as sending them the pictures of the damaged part .I did as they asked me to. I further kept on calling on other days and they kept on saying our other representative would call you as the matter is with him .They didnt call and if they did once or so i asked them to call on my non working hours but recieved no calls . then i called again but to same response that our representative would call you tomorrow and discuss the matter with you . i told that im busy and cannot call you everyday and could only get the work done in my non working days . sir kindly look into the matter and take appropriate actions as they have been harassing me as what use is of the customer care to customers if they cannot listen and respond to our problems regarding the product.

The details of my product are:
DELL INSPIRON N5110 .
SERVICE TAG NUMBER : CVQ7K-J4XXC-9K4HQ-HDRTV-9FQKC

Thanking you.
Your's sincerly ,
Shubham Bajaj.

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