[Resolved]  Dell — Product, Service

Hi
My name is Ashutosh I brought Dell Laptop but it's not working properly so Dell provide me service and replacing all the part 3-4 time and installed only refurbished part but they are not resolve the issue now I requested them to give me a replacement but they not agree. But after long time they agree for replacement and they also upgrade my laptop top model but not free of charge they want extra credit and also they cancel my old laptop warranty. I agree it because they give me new laptop .
But they cheated me because the replaced unit is also not working properly from the date of delivery(1st Day) and also the item was missing in the box I reported him they say we will give you missing Item and resolve the unit problem so I again believe and cooperate with them since 8month's.
They provide on-site warranty but they want my laptop at his place without extending warranty I accept.They Collect 2 time my laptop and kept 1st time 31day and 2nd time 32day.
But without solving they return back the laptop and informing me Dear Mr Gupta Laptop is working fine .
When did I received it It was not working fine so He arrange on-site Er. He also informed him laptop is not working fine but they ignore it they ordered Er to close the case. Er want some part but they Deny to provide the parts
I asked him if you feel laptop is working fine than just proof me at my place but they say We do not want to argue with you.
They only willing to return money but i do not want to take it.



Please help me at this matter.


Thanking You
Ashutosh
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