Dell — NOT PROPER ANSWERING TO COMPLAIN

Address:

Pune, Maharashtra

Dear Sir,

As per my last discussion regarding problem in Laptop (10/08/11),customer care executive suggested me to go service centre in pune for further assistance.I went their and kept laptop one week over there when i came back to home and worked on laptop upto 2hrs again the problem was started and right now i am facing this problem very critically.

As service eng.told me that we have changed your hard disc and DVD writer.Can you tell me how can i know if they have change on not?

I am facing this problem again and again now what should i do?

As per your warranty policy (my laptop is in warranty) if any problem in parts then you people will send eng,to home for solving that one.As we know that i am facing this problem due to badly functioning of my parts.So i am liable for on-site warranty.

Dell people not responding my question any how.I have written numers of mails and call to customer but still they people not answering me..


Please help me..

Chintan Patel.
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