| Address: | Ghaziabad, Uttar Pradesh | | Website: | www.dell.co.in |
I have purchased a new laptop my side panel was broken so I complained in dell to make repaired they sad that turn on your laptop press f12 then run diagnostic as the test completed my laptop restart and the screen flashes two three times and than show me a dialogue box in which their was written no booting device found so the customer care said to restart and then press f2 I did the same and then they said to change some setting and press f10 then y the system restart but still display the same thing so they said that the windows is now starting so they need to replace motherboard and hard disk and told them that my touch pad is not working so they said to replace it also and sometimes my dvd rom was also not working (when I press button present on dvd rom the tray doesn't open but from my computer it gets opened) so they said replace that also and some more things that I don't remember was replaced (total 12 parts) . the next day engineer came and replaced the parts then the next I got an unexpected shock from its body and my OS suddenly shut downs and its reset option(in windows 8 ) was not working and it start hanging or stops working till I press power button for long and the heat of laptop increases and make keyboard very hot to be touched and giving me a miner electric shocks so I again call dell they again send the some parts (mother board , touchpad ,keyboard, ac adapter,etc) at that time I checked the laptop it works fine but the next day again I get an electric shock from it ( I know that isn't because of earthing because I have another laptop from which i doesn't get any electric shock ) and some more issues like data transfer become slow and there is no graphic card in this motherboard( but when I purchased laptop it has amd radeon hd 8730m ) now I become very frustrated I told dell to give me a new laptop as all my parts have been changed now still it is not working properly but they simply refused to do so what can I do to get my laptop replaced Was this information helpful? | 
DELL — Laptop Hardware not replaced after repeated call to the customer care
I have a dell Inspiron laptop which still has a on-site warranty and i have a problem with the wireless modem which is not working properly, i gave a call to the customer care and they said that they will send a person to replace the hardware to my home and even after repeatedly calling them on the customer care number, i am unable to get them to send an engineer to my home and get it replaced, it has been over 3 weeks now and they still have not responded to me. The complaint number for the dell hardware replace issue is[protected].