[Resolved]  Dell — Fully disappointed with DELL Laptop and Service

Address:Salem, Tamil Nadu

Dear Sir,

I have bought my Lap top at Jan 2011, in these three and half months, more than Past TWO and Half months I am facing the issues with My DELL laptop like “BATTERY IS NOT WITHSTAND FOR MORE THAN 30 TO 40 MINUTES AND PEN DRIVE PORTS ARE NOT WORKING PROPERLY AND SYTEM GETTING OVERHEAT AND SYSTEM AUTOMATICALLY GETTING SWITCHED OFF AND SWITCHED ON AND SYSTEM HANGING”, etc.

I am facing these many issues, for that I have contacted dell service for past TWO and Half months. They are keep on changing my laptop parts only (Motherboard Second time and Battery Fourth time and some other parts that for I am facing the problems in Pen Drive port and overheat and automatically system getting switched off and switched on) but it not at all giving any improvement. Instead of that it keeps on increasing my problems one by one so I am fully dissatisfied and fed up with DELL LAPTOP. Actually I bought my laptop for my PROJECT USE but I am unable to use the laptop for what purpose I have bought (my studies purpose). My Laptop is sitting ideally in my home. I don’t know what to do. From Dell side I am not getting any problem resolved solution. They are doing experiment with my system and they are manipulating the things and keep on changing the parts only, if DELL keeps on doing like this how my laptop will be fit for long-term?? I am not buying for one year purpose I bought for my own personal use I have spent around Rs 39000 for this laptop but I fell very badly about the dell service.
Just check how many times I have made a call to customer service but there is no use in that. They are simply manipulating and sayings do this that etc. Every time they are giving assurance, if you will facing the same problem again we will replace the system but still now I did not get new system and my problems also not yet resolved instead of that the problem keeps on increasing one by one. Last time they have taken the new system request, after two days they said your request has rejected. I don’t know whats going on. I am fully dissatisfied with DELL. I believed dell is good that’s why I have bought it and I have recommend to my friends also but now it’s totally in the opposite side.
Please do the needful.

My Dell Laptop service tag number is 3X7D7BS.
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Aug 13, 2020
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