Dell — Faulty Battery And Dot on Screen

Address:

Srinagar, Jammu and Kashmir

I purchased a Laptop from Dell India in April 2010 bearing service tag F8TK6H1 and after some time i observed a dot on the screen of laptop i contacted the local dealer and informed him about the same who in turn assured me that this is nothing and after six months or so battery of the laptop started giving less back up,I again contacted the dealer and informed him about back up problem of the battery of the laptop who advised me to keep the battery on charge for 12 hours and assured me that if the problem continued still then I should lodge a complaint with Dell India and also gave me the toll free no.of the company I tried the same and informed them about both the problems and they were cordial enough and told me to contact their Grievance Cell giving me the e-mail address of the Cell. I was very happy to see their promptness and e-mailed my complaint to [protected]@dell.com and waited for more than a week but they did not acknowledge my complaint after some time i again mailed my request to the same e-mail address but no acknowledgement was received by me and got disappointed.Now I humbly request your good offices to look in to the matter and justfully present my complaint to Dell India so that my complaint is acceded to.

Thank you and I remain

Yours Sincerely

Shaukat Ahmad Quadri
34 - Rehmat Abad, Hyder Pora
Srinagar - 190014
Kashmir ( J&K )