Dell Telco — NON-Replacement of XCD35 under warranty

I had sent a Dell XCD35 for replacement call Id DC0-DL[protected]DW(Accel Care Centre,Bhopal). It has been already 1 month and still i have not received any confirmations from dell teleco unit. I am sorry to say that this has been the worst experience of poor service(no replies for mails,no one picks up the toll free number).With no replies from their side and my patience on the issue has almost been tested this is the mail that Iam sending to Pahredar to seek help in this regard. Already I have sent mails (around 10) to the company officials but everytime i receive the same mail that they are out of office.Also I have paid Rs2000 in draft to the company for replacement of handset since it had a damaged screen. Kindly look into this matter.
The email ids of certain company officials are
[protected]@dell.co
[protected]@dellteam.com