[Resolved]  Dell — Terrible support - Dell laptop out of warranty support

Address:

Bangalore, Karnataka

Myself Dr. Siju Susan Jacob, MVSc, currently pursuing PhD from Indian Veterinary Research Institute. Sir I have purchased Dell Inspiron 1545 in 2008 (Express Service Code-[protected]) from U.A.E. It was working so smoothly till 2012. Since the battery backup was too low I was forced to change battery as well as adapter from an authorised dealer. After that my laptop was not switching on properly. Whenever we are keeping in a dry atmosphere it used to turn on. After one week we have taken the laptop to a Dell service centre in Bangalore. They were suggesting to change the mother board for 11000/-. Since we were not willing to do that, we have informed them to return the laptop without changing motherboard. After collecting the laptop from there touchpad as well as keyboard of the laptop was not working. We were not expecting these types of mistakes from an authorised service centre. We just want to ensure from your end that it should not happen with anyone else in future. They would have ensured that all the parts got fitted properly before handed over to us. I am doing research in Uttar Pradesh where dell service centres are not available and I am struggling a lot here. I am not in a position to go to Bangalore as well. Sir please consider this issue at the earliest.