[Resolved]  Dell — cheated with wrong delivery date

Address:

Thane, Maharashtra

The date they said is 8 days from order confirmation but still 17-feb(the delivery date mentioned in the order) i didnot received but still they didnot intimate regarding the delay.

when i called customer care they said that there is delay in the spares thats why ur product got delayed.

I clearly mentioned to them that i need it very urgent, when I ordered. I cancelled my tickets and i postponed my trip to my native. due to the product delay

Order was given through customer care and the amount paid with my credit card.

TIN: [protected] Dt 01/01/2007
CST REG NO: 800351 dated 25/11/04
Service Tax No: AABCD8893LST001
PAN NO: AABCD8893L
SEZ License No: F.No.8/1/2007
SIPCOT SEZ dated 8th Jan 2007
Dell India Pvt Ltd.
Registered Office:
Divyasree Greens, Ground Floor,
12/1, 12/2A, 13/1A, Challaghatta
Village,
Varthur Hobli, Bangalore South,
Karnataka.
Telephone:
[protected]Toll Free)
www.dell.co.in
Order Confirmation
For the attention of:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Shipping Address:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Customer No:[protected] Order Date: 24/01/2011 Dell Order No:[protected] Page 1 of 3
Shipping Method BY- AIR
Quotation No. 24643540
Payment Terms Prepaid
Delivery Type INTERNATIONAL CARRIER
Booking Reference:[protected]
Salesperson AMRIN SULTANA
Sales Person Tel 80000
Sales Person Fax 9
Sales Person Email [protected]@DELLTEAM.com
This is confirmation of your recent Dell order.
The Estimated Delivery Date for this order is on or before 17/02/2011
Order Status
To check on the progress of your order please go to: www.dell.co.in/status
You will need your customer number[protected] and Your Order Number[protected]
If you have given us an email address please check it regularly for up to date information about your order
Frequently Asked Questions
For answers to the most Frequently Asked Questions please go to: www.dell.co.in/faq
Your invoice will arrive separately 2 weeks after the delivery of your order - it will be sent by post.
Description Quantity Unit Price Net
Vostro 3400GDN System Chassis 1 33,942.01 33,942.01
T520912IN8-Dell(TM) Vostro(TM) 3400 Laptop 1
Intel® Core? i3-380M Processor (2.53GHz, 4Threads, 3M cache) 1
Energy star 5.0 1
14.0" High Definition (1366 x 768) Wide LED Anti-Glare Display 1
Palmrest without Finger Print Reader 1
Optical drive Bezel cover for DVD/RW - Aberdeen Silver 1
LCD Bezel with Camera 1
LCD Back Cover Wireless LAN - Aberdeen Silver 1
Label for Intel(R) Core(TM) i3 Processor 1
Dell(TM) Support Center 3.0 1
Info mod -Aberdeen Silver 1
Document SERI/EULA (English) 1
Tech Sheet for English 1
Shippment box for V3400 1
ICC factory info mod 1
ICC MES Info 1
Shipping Documentation 1
System Driver for Vostro 3400 1
3GB (1X2G+1X1G) DDR3-1066MHz SDRAM, 2 DIMM 1
320GB Hard Drive, 7200 RPM 1
8X DVD+/-RW Drive 1
Roxio Creator Starter Media kit 1
Roxio Creator Starter software(Factory Install) 1
Power cord (IND) 1
TIN: [protected] Dt 01/01/2007
CST REG NO: 800351 dated 25/11/04
Service Tax No: AABCD8893LST001
PAN NO: AABCD8893L
SEZ License No: F.No.8/1/2007
SIPCOT SEZ dated 8th Jan 2007
Dell India Pvt Ltd.
Registered Office:
Divyasree Greens, Ground Floor,
12/1, 12/2A, 13/1A, Challaghatta
Village,
Varthur Hobli, Bangalore South,
Karnataka.
Telephone:
[protected]Toll Free)
www.dell.co.in
Order Confirmation
For the attention of:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Shipping Address:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Customer No:[protected] Order Date: 24/01/2011 Dell Order No:[protected] Page 2 of 3
Shipping Method BY- AIR
Quotation No. 24643540
Payment Terms Prepaid
Delivery Type INTERNATIONAL CARRIER
Booking Reference:[protected]
Salesperson AMRIN SULTANA
Sales Person Tel 80000
Sales Person Fax 9
Sales Person Email [protected]@DELLTEAM.com
Description Quantity Unit Price Net
65W 3Pin Power Adapter 1
6-cell Lithium Ion Primary Battery (1 Year Warranty) 1
Targus Curve 16" Backpack (grey/platinum) 1
Vostro 3400 Intel(R) Integrated Graphics Media Accelerator HD 1
Dell Wireless Network Card 802.11 b/g/n 1
Dell Wireless Network Card 802.11 b/g/n software 1
Dell Wireless 365 Bluetooth Module 1
Internal Dell(TM) Keyboard (English) 1
Resource DVD of Vostro Winery 1
Windows(R) 7 Home Basic COA Label(INDIA) 1
Genuine Windows(R) 7 Label 1
QFE for WIN7 1
Genuine Windows(R) 7 Home Basic 32bit (English) 1
Genuine Windows(R) 7 Home Basic 32bit DVD Media (Multiple Language) 1
Microsoft(R) Office Starter 2010 1
Windows Live 1
Dell Webcam Central 2.0 Software 1
CD Kit - Dell Webcam Central 2.0 Software 1
Software Adobe Reader 9.0 Multi-language 1
Dell Backup and Recovery Manager (DBRM) for Windows 7 1
Trend Micro Worry-Free Business Security Services- 15 months 1
Media Kit for Trend Micro Worry-Free Business Security Services 1
ProSupport is a service that is ONLY applicable to a business entity 1
Visit http://support.dell.com/ProSupport or call [protected] for Tech support 1
1Yr ProSupport: NBD Onsite Service 1
Regional Support Within Asia Pacific Countries For Notebooks 1
Dell's Terms and Conditions apply 1
# Limited Warranty: Initial Year Carry-In (Labor) 1
# Limited Warranty: Initial Year Carry-In (POW) 1
ProSupport: 7x24 Technical Support & Assistance for IT Staff: 1Yr 1
For Info Only: 1Yr ProSupport for IT: NBD Onsite Service 1
ProSupport: Next Business Day Onsite Service: 1Yr 1
ProSupport: Parts Exchange Service:1Yr 1
Dell Online Backup 2GB (1 year subscription) 1
#MOD,SW,DTSV,OL,1.1 1
#MOD, SW, DTSV, OL, 2GB-free 1
To activate your online backup account, go to Start, Programs, Datasafe Online 1
For infor only: Dell Online Backup 2GB 1
For Info Only: Technical Support 1
For Info only: Future Technical Support 1
For Info Only: Laptop Batteries Carry 1 Year Warranty Only From Invoice Date 1
Laptop Batteries Carry 1 Year Warranty Only From Invoice Date 1
Mod Specs Info (India) 1
Vostro -NB Handling & Insurance Charges 1
INR
Subtotal 33,942.01
TIN: [protected] Dt 01/01/2007
CST REG NO: 800351 dated 25/11/04
Service Tax No: AABCD8893LST001
PAN NO: AABCD8893L
SEZ License No: F.No.8/1/2007
SIPCOT SEZ dated 8th Jan 2007
Dell India Pvt Ltd.
Registered Office:
Divyasree Greens, Ground Floor,
12/1, 12/2A, 13/1A, Challaghatta
Village,
Varthur Hobli, Bangalore South,
Karnataka.
Telephone:
[protected]Toll Free)
www.dell.co.in
Order Confirmation
For the attention of:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Shipping Address:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
Customer No:[protected] Order Date: 24/01/2011 Dell Order No:[protected] Page 3 of 3
Shipping Method BY- AIR
Quotation No. 24643540
Payment Terms Prepaid
Delivery Type INTERNATIONAL CARRIER
Booking Reference:[protected]
Salesperson AMRIN SULTANA
Sales Person Tel 80000
Sales Person Fax 9
Sales Person Email [protected]@DELLTEAM.com
Basic Customs Duty 0.00
Counter Vailing Duty 3,088.67
CVD Education Cess 61.78
CVD SHE Cess 30.90
Customs Education Cess 0.00
Customs SHE Cess 0.00
Special Additional Duty 0.00
CST
- 4%
1,484.92
Total value: 38,608.28
Rupees Thirty Eight Thousand Six Hundred Eight and Twenty Eight Paise Only
BY AIR
THROUGH CC
Billing Address:
MR.MOHAN BABU-BAZA1BKZ
[protected]
C/O.PATNI COMPUTER SYSTEMS LTD
PATNI KNOWLEDGE PARK,IT1,IT2
ITC INDUSTRIAL AREA,B BLOCK,2N
D FLR,A WING,THANE,BELAPUR RD,
NAVI MUMBAI
400708
MRT
India
(1) The transaction in this document (all sales and services) is subject to Dell's Terms and Conditions available on www.dell.com/ap or on request.
Services are provided by Dell as described in the relevant service agreement (which may comprise order forms or "Service Descriptions" available at
www.dell.com/ServiceContracts, "Technical Specification Forms" or "Statements of Work ". (2) By signing a Dell Quotation and/or submitting a purchase
order pursuant to Dell's Quotation, you acknowledge that you have read and agree to be bound by Dell's Terms and Conditions and any referenced
Service Agreement (together the "Agreement") . This Agreement is the final agreement between the parties in connection with the transaction, replacing
any preprinted or other terms in any purchase order, invoice or other document issued by either party. (3) The Agreement may not be amended or varied
by any other subsequent terms or conditions imposed by you without: (a) prior written approval and signature of Dell's Segment General Manager or their
delegate; and (b) a specific reference to this paragraph (3). (4) These commodities, technology or software were exported in accordance with the United
States' Export Administration Regulations. Diversion contrary to US law is prohibited
Dell India Pvt Ltd.
M-4, SIPCOT Industrial Park
Sunguvarchatram Post, Sriperumbudur Taluk
Kancheepuram District,
Tamil Nadu - 602106