Dell — order of battery

Address:

Uttarakhand

I ordered a laptop battery on the 14/07/10 and i still havent recieved it. i have called the company alot of times and they say it will reach in the next 5 working day and its been over a month now and i still havent got it. The person who was attending me gave me her direct line number and she never answers it. And now i just want the company to give my money back as it is not at all a satisfactory service.