[Resolved] Dell — USB PORT NOT RESPONDING | |||
I had purchase Dell Laptop (Dell Inspiron 2.53/13/3/320/WIN7/RED from M/S. BBC Computers Industries (Regd) Ambphalla Chowk Jammu Vide Invoice NoL 051 dated:[protected]. Sir my laptops, one USB port is not functioning & my one year free antivirous (Macfree) has already expired. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hello Rajiv,
We are here to help you. Please send your contact details, service tag and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.
Regards,
-Tulsi
Social Media Listening & Support Manager
Dell India Pvt Ltd.
We are here to help you. Please send your contact details, service tag and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.
Regards,
-Tulsi
Social Media Listening & Support Manager
Dell India Pvt Ltd.
Sir/Madam,
I am a professor, Loyola College, Chennai. I bought a new Dell Laptop with service tag FPYNRX1 and service code[protected] from Pinnacle Dell Store, Anna Nagar Chennai, on 15th Feb'2014. After the billing was done they opened the pack and explained the features on my laptop. They found that one of my USB ports(close to the HDMI port) not responding with my pen drive, 3G Data card and the dongel for wireless mouse. They told me to contact the customer care as it was due to some software issues. I tried the customer care but I was unable to contact them since it was a saturday. Finally I contacted the customer care on Monday(17th Feb'2014) but they said the mother board has to be replaced. how can I accept for the replacement of mother board for such a defective laptop that too immediately after the the payment of Rs.45500. When I asked the salesperson in the Dell Store about this faulty machine, he proved himself to be very rude after selling the machine. So I humbly request you to replace the laptop itself as I am completely dissatisfied with such a selling of a defective product to the customer by the Dell Store.
I am a professor, Loyola College, Chennai. I bought a new Dell Laptop with service tag FPYNRX1 and service code[protected] from Pinnacle Dell Store, Anna Nagar Chennai, on 15th Feb'2014. After the billing was done they opened the pack and explained the features on my laptop. They found that one of my USB ports(close to the HDMI port) not responding with my pen drive, 3G Data card and the dongel for wireless mouse. They told me to contact the customer care as it was due to some software issues. I tried the customer care but I was unable to contact them since it was a saturday. Finally I contacted the customer care on Monday(17th Feb'2014) but they said the mother board has to be replaced. how can I accept for the replacement of mother board for such a defective laptop that too immediately after the the payment of Rs.45500. When I asked the salesperson in the Dell Store about this faulty machine, he proved himself to be very rude after selling the machine. So I humbly request you to replace the laptop itself as I am completely dissatisfied with such a selling of a defective product to the customer by the Dell Store.
Totally disappointed with the new dell laptop since the Dell people don't even inspect the product before it is packed.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
3043
Pending
0
Resolved
773
View all 3043 Dell India reviews & complaints
+91 80 2506 8026
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
View all Dell India contact information
DELL — Dell not responding to the complaint
I have been complaing for Keyboard problem for which I have there is no response from Dell. My product warranty is also expiring in May. Please help me out. Complaint No. of Dell [protected]. Contact No. [protected]