i CAN NOW COMPLETELY UNDERSTAND WHAT MR. BANSAL MUST HAVE GONE THROUGH. THE CONSTRUCTION OF MY HOUSE HAS BEEN DELAYED BY MORE THAN 3 MONTHS DUE TO THE NEGLIGENCE OF DIMEX.
I HAVE HAD THE MOST HARROWING EXPERIENCE IN PLACING ORDER WITH DIMEX INDIA REPRESENTED BY MR. AJIT AND MR. ONKAR AHLUWALIA. THEY INTRODUCED THEMSELVES AS THE MOST PROFFESIONAL AND EXPERTS IN THE FIELD WHO HAVE LIVED FOR YEARS IN GERMANY AND ARE A PART OF DIMEX GERMANY. THEY MAKE THEIR PRODUCT AND SERVICE SOUND AS IF THEY ARE THE BEST IN QUALITY AND SERVICE.
THE ORDER WAS PLACED ON 4TH OF JUNE 2012 WITH A COMMITMENT OF DELIVERY IN 30 TO 45 DAYS. 50% OF THE PAYMENT WAS MADE AS ADVANCE. THEREAFTER IT WAS A CASE OF ME HAVING TO KEEP CALLING UP WITH REGARD TO DELIVERY OF ORDER PLACED WITH THEM AND THEIR PICKING UP THE PHONE AND ANSWERING WHEN THEY WANTED. IN THE ENTIRE PERIOD THEY DID NOT CALL UP MORE THAN 4 TO 5 TIMES TO UPDATE OR APOLOGIES FOR THEIR DELAY.
FOR NEARLY TWO MONTHS NO ACTION WAS TAKEN ON THE ORDER BY DIMEX WITH THE EXCUSE THAT THEY WERE TOO BUSY WITH THE SHIFTING OF THEIR OFFICE.
THEREAFTER ANOTHER 45 TO 60 DAYS WENT BY WITH THE EXUSE THAT THE GOODS WERE BEING FABRICATED IN JAMMU AND DUE TO HEAVY RAINS, HOLIDAYS ETC THE SHIPMENT OF THE SECTIONS WERE NOT READY.
AFTER THE SECTIONS WERE FINALLY DELIVERED THEN THE EXCUSE BECAME DELIVERY OF GLASS.
THE GLASS AFTER MUCH FOLLOWING UP WITH DIMEX TO PROVIDE THE FINAL SIZES ( WHICH THEY DID AFTER NEARLY 15 TO 20 DAYS) WAS FINALLY ORDERED AND ARRANGED BY ME IN 10 TO 12 DAYS.
THEN THE EXCUSE BECAME NON DELIVERY OF HARDWARE FROM THEIR SUPPLIER MACO FROM GERMANY. FOR 15 TO 20 DAYS THEY KEPT INFORMING THE SHIPMENT WAS BEING MADE TODAY/ TOMORROW ETC. BUT THE SO CALLED SHIPMENT SUPPOSEDLY REACHED THE DELHI AIRPORT ON 19/10.
THEREAFTER DIMEX ASKED FOR SOME PAYMENT TO CLEAR THE CONSIGNMENT AS THEY DID NOT HAVE THE FUNDS TO CLEAR THE CONSIGNMENT AS THEIR FUNDS WAS BLOCKED IN CLEARING CONTAINERS OF SECTIONS THEY HAD IMPORTED, THIS TOO WAS FACILITATED. THE SHIPMENT THOUGH WAS NOT CLEARED TILL THE SECOND WEEK OF NOVEMBER.
IMMEDIATELY ON DELIVERING THE GOODS / HARDWARE ON THE SITE MR. ONKAR AHLUWALIA CALLED UP FOR THE BALANCE PAYMENT WHICH WAS PROVIDED ON THE SAME DAY EXCEPT FOR A SMALL TOKEN AMOUNT HELD BACK FOR INSTALLATION. THEY WHILE
TAKING THIS PAYMENT ASSURED 100% COMPLETION OF WORK WITH 2 DAYS.
THEN AFTER 2 TO 3 DAYS THEY INFORM THAT THE HARDWARE SENT BY MACO IS INCORRECT AND THEY WOULD HAVE THE CORRECT PARTS BROUGHT IN BY DHL. THIS WAS ON 10/11/2012. THEY ASSURED THAT THE PARTS WOULD REACH ON 14/11 AND THEY WOULD HAVE MY SITE READY BY 17/11.
THERE AFTER ON ENQUIRING ON 14/11 FROM MR. AHLUWALIA I WAS INFORMED THAT THE COURIER WAS BEING SENT ON 14/11. ON 17/11 I WAS INFORMED BY MR. AHLUWALIA THAT THE SHIPMENT HAD REACHED INDIA AND WOULD BE DELIVERED THAT EVENING, NEXT MORNING ETC TILL THE EVENING OF 20/11. SINCE EVENING OF 20/11 MR. AHLUWALIA HAS STOPPED ANSWERING THEIR MOBILE.
I HAVE HAD TO POSTPONE BY HOUSE SHIFTING MORE THAN 4 TIMES DUE TO THEIR COMMITMENT AND THE FAILURE TO ADHERE TO THE SAME.
THIS IS THE MOST UNPROFESSIONAL COMPANY TO WORK WITH. THEY WILL INFORM YOU AT 10 AM THAT THIER TECHNICIANS HAVE LEFT FOR YOUR SITE FOR ERECTING/ INSTALLING THE HARDWARE AND THEY WILL REACH IN NEXT HALF AN HOUR. WHEN YOU CALL AT 1 PM THAT THE TECHNICIANS HAVE NOT REACHED THEY WILL TELL YOU THAT THE PEOPLE ARE JUST 5 MINUTES AWAY. IF YOU ARE LUCKY THEY WILL REACH SOMETIME AROUND 4 OR 5 IN THE EVENING TO SHOW THEIR FACE AND INFORM YOU OF A CERTAIN PROBLEM BECAUSE OF WHICH THEY CANNOT DO THE WORK AND THIS WILL CONTINUE FOREVER.
IT HAS BEEN A NIGHTMARE AFTER PLACING THE ORDER WITH THIS COMPANY AND I AM STILL IN THE MIDST OF THE SAME . OFF COURSE I HAVE ALL THE ABOVE DOCUMENTED AND NO ONE CAN DENY THE FACTS WITH REGARD TO THIS
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