Dish TV — Refund my failure recharge

Address:

Baramulla, Jammu and Kashmir

i have recharged my dist tv RS 250 bearing v.c number [protected] but recharge was failed however RS 250 has been deducted .i communicated the Dishtv representative service and they informed me that they dont have records for this transaction and i gave them complete details about the transaction but still they acting like scapegoat and not refunding my money it has been 6 days so far we are fighting on this transaction so i hope i would get a solution