[Resolved]  Dish TV — VCC [protected]

Dear Sir/ Madam

I renewed my DISHTV Maxipack VCC [protected], on 22nd January for three months and the amount of Rs 1010 credited in favour of ASC ENTERPRISES LTD NOI IN on 24.01.2009. I have evidence that this online payment made was on my VCC no. [protected].

But DISHTV instead of activating my DISH Maxipack, in one of their email on February 5 state “We would like to inform you that the payment of Rs1010 has been transferred to another VC”.
On 14th February wrote that “We would also like to convey that as per our records for the mentioned VC [protected] the renewal due date was 27th Jan. '09 and outstanding amount of Rs. 50/- is due.”

When I had renewed in time on 24th, how this Rs 50 is due? Also the DISHTV state that my subscription is for Topper TV. I do not know what is TOPPERTV. Their website has no information on this account.

Also, when I do not have the basic DISHTV active how can they credit this to another VC? If they had transferred my “payment to another VC”. to which VC they have transferred this amount of Rs 1010? Is it not blatant violation of consumer rights?

Also the DISHTV website through which I made the online payment is for the VCC [protected] with username and password meant for this VCC.

In spite of my renewal on time, the DISHTV has neither activated my MAXIPACK under VCC [protected] nor returned my payment of Rs. 1010.

Kindly help me in counteracting such unfair practices of DISHTV.

V V Ramamurthy
tel[protected], [protected] [protected]
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Aug 14, 2020
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