Dish TV HD Set Top Box — 3rd rate Service
tapmisaleem on Mar 9, 2011
Dish TV is easily India's worst Set Top Box service provider. I mean, one has to actually experience their service to realise how pathetic a service provider they can be.
I recently purchased a Samsung LED 3D TV and along with that i got a Dish TV HD Set Top Box free. I was told that a High Definition (HD) Set Top Box is a must when one purchases a LED TV to be able to get the best viewing experience.
The TV was delivered and installed by the Samsung guys after a minor delay.
But the Dish TV guys took 5 days to install a simple Set Top Box. Their SLA says 72 hours. So i made like 8 calls over these 5 days to their call center, all STD calls cos they dont have a Bangalore local number. With each call i would have to speak to a customer care executive who could barely speak English, who would waste the first 3 mins of the call repeating unwanted details like date of purchase, happy to help you and other typical call center type gibberish. BUt each time i would ask them when is your technician coming to instal the Set Top Box they would say within the next 24 hrs and hang up. So after 3 days, i asked the Call center person to connect me to their supervisor. Same Story. Supervisor would say the same thing. On 2 diff occasions, 2 diff supervisors told me that they would allot my case to a Blore technician and get back to me in 10 mins with details. OBviously they never called back.
Finally after 5 days i got to speak to the Blore head of Dish TV IMplementation team ..who again was totally in capable of sending a tchnician
After 5 days, i had given up hope, they finally sent a technician..who took 4 hrs to instal..had no clue of the Set Top Box functionalities
Worst part was that the much hyped HD channels were hardly that impressive. e.g. if you watch HBO regular vs HBO HD, there is hardly any diff :(
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