[Resolved] DishTV — Poor Customer Service | |
To whomsoever concerned, this is an email from a Very unsatisfied Customer (VC # [protected])the experience since the time I purchased my equipment has been the most unpleasant one I would have to say of various options I choose to go with Dish TV after the free 6 months I renewed for 3 months then started the night mare because of my bad experience I was promised free subscription for all the inconveniences caused which obviously never happened .However I choose to renew my account for another 6 months but now makes me think I have made the wrong choice my main concern is your customer service firstly the hold time is great and if at all you get to speak to a representative they are incompetent to have a simple issue resolved you have to speak to several of them, secondly you never follow-up as promised &offer false promises which cannot be fulfilled, and the worse part is you get hung up on when u ask to speak to someone in authority if this happens once its understandable could be due to technical problem but this happens every time when u ask to speak to someone in authority I am placed on hold and the line is disconnected .I am a customer care case manager myself for a reputed firm and I know what customer service is and what a bad customer experience can do to a company’s reputation so even before taking Steps of writing up blog’s about the bad customer Experience I had from Dish TV I thought Let me spend some time to write a formal mail and see what you can do for me then I will take it from there on. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
We are not receving proper single for some of the channels in between it gets freezed. We are not getting proper service from the dist tv, no contact no. where to give the complain if given its not solved. The service from the company is very poor.
Reply
The worst ever customer service i called in my life is dishtv customer service rather just a server as they never care about customers, the kind of reply that you get from them is un tolarable. Dishtv.in never works, the feed back form and recharge options neverworks,
So any one planning to buy DTH please be away from dishtv. we have many better options here in India.
So any one planning to buy DTH please be away from dishtv. we have many better options here in India.
I am totally disillusioned with Dish TV...
[protected][protected][protected][protected][protected][protected][protected]--
Customer Care, Date: 27th Apr. 09
Dish TV
Sub: A complete disregard to consumer service orientation…
Ref: VC No. [protected] (Vasu Deva Sharma)
(Few complaint nos. for ref. # 23881132; 24028532; 24201591; 24244002 &[protected]
Dear Sir,
I am very pained to mention the agony faced because of casual approach taken by you in addressing my problem. I am giving below the sequence of event for your understanding:
• On 4th April I started facing problem in viewing your programme (picture / sound disappeared with a message of “No Signal”). The fault gets corrected once I switch OFF & ON the STB.
• But it became a frequent issue when I decided to lodge a complaint on 7th April with the call centre.
• An Engg. visited on 8th April and after checking the problem, informed about problems with STB. He took the STB with him and told us that the approx. expense to fix the problem would be around Rs. 350-400 only. The name of the Engg. is Sarvesh Pandey (Cel No. [protected]) from a dealer in Laxmi Nagar, Vikas Marg.
• The nightmare actually started after this as inspite of regular calls, I was not told the fate of my STB. I was given a number of Mr. Kailash (Cel No. [protected]) who is supposedly the owner of the dealership.
• As calls to them yielded no results, I logged a complaint (No. 23881132 with Vivek at 10.30 PM) again on 18th April about no response from the dealer & non-return of the STB.
• In response to this complaint, the STB was returned to my house on 20th April with an estimate of approx. 1600/- as cost of repair. As I was not present at house, when the STB was returned to me, I checked the STB once I was back.
• To my surprise, the STB was totally “Dead” as there was no power supply also.
• I called up and checked with the dealer, who said that I need to agree to pay a sum of Rs. 1600 (approx.) as repair charges of the STB. It is important to note that you are offering a complete new hardware at approx. Rs. 1500/- now.
• The dealer was not willing to talk anything beyond that.
• On 21st April I again I again logged a complaint (No. 24028532 with Ritesh at 11.45 PM) higher estimates (overcharging), in-ordinate delay in redressal, and waiver of rental for all days when I am unable to view the channels. I was told that somebody from Tech. services will resolve the issue, but nobody called.
• After that I kept on talking to your customer care and narrating the story from scratch without any solution:
o 23rd April: at 5.40 PM (Rajan): Phone got disconnected after a long wait
o 24th April: 11.25 AM (Nitin): complaint no. 24201591
o 25th April: 9.40 AM: complaint no. 24244002
o 26th April: 8.00 PM: complaint no.[protected]given the same old no.)
o 27th April: 1.15 PM (Gaurav): Line got disconnect after I narrated the story.
The most astonishing part is that at each call, I was told that the grievance is showing as resolved in their record. In fact I got two SMS also today afternoon saying “your dishtv complaint no. 24201591 is resolved. We hope you are satisfied with the resolution. In case of any concern, call on [protected] with your complaint no.”
I do not know what type of complaint redressal system you have!!! I would also put on record that during last summer, I experienced a similar type of issue when after chasing everybody in the system and visiting to you Noida office twice, finally I had to take the STB to your Lawrence Road office and pay approx. Rs. 1500 to get the STB repaired. I was given a different STB as replacement that time. After one year I am again asked to pay Rs. 1600 for the repairs.
Now I would like to request:
• Get the STB repaired asap
• Provide waiver on rentals for the days (from 4th April till the date of re-installation of STB
• Do not charge penalty for re-connection as my connection is due for payment now
• Take up the matter with your dealer (for the sake of your own business interest, as it is said that retention of old customer is 5 times cheaper than getting a new customer)
It is also important to mention that I am your customer for last 4+ years and the STB & VC Card is given to me against refundable security. Please let me know the procedure of refund also so that I can get rid of all these problems time and again (In case the present problem is not resolved).
Requested to hear from you…
V.D. Sharma
[protected][protected][protected][protected][protected][protected][protected]--
Customer Care, Date: 27th Apr. 09
Dish TV
Sub: A complete disregard to consumer service orientation…
Ref: VC No. [protected] (Vasu Deva Sharma)
(Few complaint nos. for ref. # 23881132; 24028532; 24201591; 24244002 &[protected]
Dear Sir,
I am very pained to mention the agony faced because of casual approach taken by you in addressing my problem. I am giving below the sequence of event for your understanding:
• On 4th April I started facing problem in viewing your programme (picture / sound disappeared with a message of “No Signal”). The fault gets corrected once I switch OFF & ON the STB.
• But it became a frequent issue when I decided to lodge a complaint on 7th April with the call centre.
• An Engg. visited on 8th April and after checking the problem, informed about problems with STB. He took the STB with him and told us that the approx. expense to fix the problem would be around Rs. 350-400 only. The name of the Engg. is Sarvesh Pandey (Cel No. [protected]) from a dealer in Laxmi Nagar, Vikas Marg.
• The nightmare actually started after this as inspite of regular calls, I was not told the fate of my STB. I was given a number of Mr. Kailash (Cel No. [protected]) who is supposedly the owner of the dealership.
• As calls to them yielded no results, I logged a complaint (No. 23881132 with Vivek at 10.30 PM) again on 18th April about no response from the dealer & non-return of the STB.
• In response to this complaint, the STB was returned to my house on 20th April with an estimate of approx. 1600/- as cost of repair. As I was not present at house, when the STB was returned to me, I checked the STB once I was back.
• To my surprise, the STB was totally “Dead” as there was no power supply also.
• I called up and checked with the dealer, who said that I need to agree to pay a sum of Rs. 1600 (approx.) as repair charges of the STB. It is important to note that you are offering a complete new hardware at approx. Rs. 1500/- now.
• The dealer was not willing to talk anything beyond that.
• On 21st April I again I again logged a complaint (No. 24028532 with Ritesh at 11.45 PM) higher estimates (overcharging), in-ordinate delay in redressal, and waiver of rental for all days when I am unable to view the channels. I was told that somebody from Tech. services will resolve the issue, but nobody called.
• After that I kept on talking to your customer care and narrating the story from scratch without any solution:
o 23rd April: at 5.40 PM (Rajan): Phone got disconnected after a long wait
o 24th April: 11.25 AM (Nitin): complaint no. 24201591
o 25th April: 9.40 AM: complaint no. 24244002
o 26th April: 8.00 PM: complaint no.[protected]given the same old no.)
o 27th April: 1.15 PM (Gaurav): Line got disconnect after I narrated the story.
The most astonishing part is that at each call, I was told that the grievance is showing as resolved in their record. In fact I got two SMS also today afternoon saying “your dishtv complaint no. 24201591 is resolved. We hope you are satisfied with the resolution. In case of any concern, call on [protected] with your complaint no.”
I do not know what type of complaint redressal system you have!!! I would also put on record that during last summer, I experienced a similar type of issue when after chasing everybody in the system and visiting to you Noida office twice, finally I had to take the STB to your Lawrence Road office and pay approx. Rs. 1500 to get the STB repaired. I was given a different STB as replacement that time. After one year I am again asked to pay Rs. 1600 for the repairs.
Now I would like to request:
• Get the STB repaired asap
• Provide waiver on rentals for the days (from 4th April till the date of re-installation of STB
• Do not charge penalty for re-connection as my connection is due for payment now
• Take up the matter with your dealer (for the sake of your own business interest, as it is said that retention of old customer is 5 times cheaper than getting a new customer)
It is also important to mention that I am your customer for last 4+ years and the STB & VC Card is given to me against refundable security. Please let me know the procedure of refund also so that I can get rid of all these problems time and again (In case the present problem is not resolved).
Requested to hear from you…
V.D. Sharma
I am frequently sending mails and calling up customer care but they provide very mediocre service and close the issue. I am from south india and wanted to speak to the customer care with english medium and have called almost ten times with no success. They dont care about customers at all but simply keep calling on offers.
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