DishTV — not getting refund for failed Dish tv transactions done through Net banking

Address:

Jalandhar, Punjab

Dear Sir,
I, Dr.Gulshan Singh, i has initiated two recharges of Rs.1000 for my VC no [protected] on 9 september 2012 but unfortunately the transaction failed but the money was debited from my account but not credited to my dishtv account. I had been with regular correspondence with Dish tv through email now they express there inability to refund saying that i have to get in touch with my bank. It has been two weeks and i am being forced to write to you since no solution is coming out to get my money back. Kindly look into the matter pls and guide me.