Dna Newspaper — SUBSCRIPTION RENEWAL
I am a regular DNA Subscriber . During the month of October i had received a call/multiple SMS from their representative, for renewal of the subscription. When i said that the current subscription is valid till Jan 2011 and there are 3 more months to go, he said that their process of renewal starts 3 months prior.
On good faith basis i had given the cheque for Rs 299.0 being renewal for 1 year. Till date the coupouns have not been received.
Now i find that DNA has comeup with an offer of TWO YEARS SUBSCRIPTION at Rs 199 while that of 1 year is Rs 149.
I had written to their subscription department seeking clarification, but alas the response was "its a management decision..... and no one case help that..... "
Its not a matter of Rs 100.00 but what is lost in the process is the FAITH and also TRUST.
Furthermore, there is no exit option. My specific query is
a. When the subscription has NOT YET started, should not there be an exit scheme
b. The renewal coupouns have not been recd till now, so should not there be an exit scheme
c. There is no response to my queries expect for the first one. I wanted a clarification from their HEAD SUBSCRIPTION / HEAD CUSTOMER SATISFCATION team. which is not forth coming
d. There should some griveance redressal mechanisim, which seems is not in place.
THEY CLAIM THEY ARE NO. 2 - But seems that is True rather in a different perspective....
I need either an exit scheme or they should make my loss good. There is no option for either of two as per their mail...
Others please note
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