[Resolved]  DoCoMo — Refusal to port to other network

Address:Karnataka

I have been using a Tata DOcomo postpaid mobile connection for almost 2 years now.
However, as the cell service/coverage is pathetic, I decided to port to Reliance. But, the porting request was rejected by Docomo for no apparent reason. Looks like this is a trick to forcefully retain customers and make them pay for services that are hardly usable. After repeated requests and escalations, the request was still denied on the pretext of outstanding bill amount(in the middle of the billing cycle). Even after I paid the bill(2 days after the bill generation), the porting request has still not been taken(obviously the account will always have pending payments to be made every day). Even after 2 months of initiating the porting process, I am still stuck with a terrible Tata Docomo mobile connection. Please help here.
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Aug 13, 2020
Complaint marked as Resolved 
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